Care Connections Scheduling Coordinator

University Hospitals

Shaker Heights (OH)

Híbrido

USD 37 000 - 48 000

Tempo integral

há 24 horas

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Resumo da oferta

University Hospitals seeks an entry-level Scheduling Coordinator I to be the first contact for patients and families across the UH Health System. You’ll support access to care in a fast-paced call-center, welcoming callers with empathy and professionalism.

No prior healthcare experience required; structured training and ongoing support are provided. This role offers both part-time and full-time schedules with a hybrid work model in a dynamic health system environment.

Qualificações

High School Diploma or GED is required.
Associate's or Bachelor's degree preferred.
1+ year of customer service experience or office experience is required; 2+ years preferred.

Responsabilidades

Answer a high volume of inbound calls in a Care Connections call-center environment, serving patients, families, and caregivers across the UH Health System.
Provide compassionate, patient-centered service by actively listening and understanding each caller’s needs.
Schedule appointments accurately and efficiently to promote timely access to care.
Enter and validate demographic, insurance, and appointment information to ensure accurate patient records.
Explain appointment details and pre-visit preparation requirements clearly and respectfully.
Identify referrals or insurance limitations and communicate options or next steps.
Collect and process co-pays, deductibles, and other payments when applicable.
Respond to questions related to physicians, services, locations, and logistics.

Conhecimentos

Customer service

Communication

Multitasking

Professionalism

Teamwork

Formação académica

High School Diploma or GED

Associate's Degree (Preferred)

Bachelor's Degree (Preferred)

Ferramentas

Microsoft Word

Microsoft Excel

Epic/Soarian Scheduling

Telephony software

Descrição da oferta de emprego

Be the First Connection to Care

At University Hospitals, our mission is to heal, teach, and discover. Care Connections plays a critical role in that mission by ensuring patients can access care when they need it.

As a Scheduling Coordinator I, you will serve as the first point of contact for patients and families across the UH Health System, supporting access to care in a fast‑paced call‑center environment.

In this entry‑level role, you will act as a compassionate, trusted partner for those seeking healthcare services by listening with empathy, responding with professionalism, and helping connect each caller to the appropriate appointment or resource. No prior healthcare experience is required. Care Connections provides structured training, tools, and ongoing support to help you succeed.

Part Time and Full Time Available!

How You’ll Support Our Mission

Answer a high volume of inbound calls in a Care Connections call‑center environment, serving patients, families, and caregivers across the UH Health System
Provide compassionate, patient‑centered service by actively listening and understanding each caller’s unique needs and preferences
Schedule appointments accurately and efficiently to promote timely access to care
Enter and validate demographic, insurance, and appointment information to ensure accurate patient records and system integrity
Explain appointment details and pre‑visit preparation requirements in a clear, respectful, and supportive manner
Identify when referrals or insurance limitations apply and communicate available options or next steps
Collect and process co‑pays, deductibles, and other patient payments when applicable
Respond to a wide variety of questions related to physicians, services, locations, and logistics

What Helps You Be Successful In This Role

A genuine desire to help others and make a positive impact
Comfort working in a call‑center environment with frequent phone interactions
Strong listening, communication, and customer service skills
Ability to multitask, stay organized, and manage multiple systems

Ways You’ll Contribute

Support UH’s commitment to patient experience, safety, and service excellence
Represent the University Hospitals brand with professionalism, integrity, and empathy on every interaction
Adapt to changing workflows, policies, or system needs while maintaining a patient‑first approach
Contribute to a respectful, inclusive, and team‑oriented work environment
Uphold UH standards related to confidentiality, compliance, and ethical conduct

Additional Responsibilities

Perform other duties as assigned to support Care Connections operations and system needs
Comply with all University Hospitals policies, standards, and procedures
Safeguard Protected Health Information (PHI) in accordance with UH policies, annual training, and the UH Code of Conduct

Primary Location

United States-Ohio-Shaker_Heights

Work Locations

3605 Warrensville Center Road

Job

Administrative Support

Organization

UHHS_Health_System

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Remote Work

Hybrid

Job Posting

Oct 7, 2026, 8:22:12 PM

Education

High School Equivalent / GED (Required)
Associate's Degree (Preferred)
Bachelor's Degree (Preferred)

Work Experience

1+ years of customer service‑related experience or office (Required) 2+ years preferred
Associate or Bachelor degree will be accepted in lieu of 1 year work experience (Required)

Knowledge, Skills, & Abilities

Knowledge of Microsoft Word and Excel applications. (Required proficiency)
Able to adhere to structured call center metrics in a closely monitored, fast paced environment. (Required proficiency)
Ability to function independently and as a team player. (Required proficiency)
Professional demeanor (Required proficiency)
Microsoft Office, telephony software and experience with scheduling software such as Epic or Soarian. (Preferred proficiency)

Licenses and Certifications