Care Center Support Operator - 2nd Shift

aah; United States; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational assistance

Retirement plan with company match

Job summary

Advocate Health is seeking a Call Center Associate to join our busy service center. You will answer incoming calls during the 2nd shift (2 p.m.–10:30 p.m.), weekdays and every other weekend, and meet performance goals while handling multiple lines.

The role requires a High School Diploma or GED, strong verbal and written communication, and HIPAA awareness. Training is provided, and you will work with Xtend Communications software and ACD systems.

Qualifications

• High school diploma or GED required.
• Prior phone work or customer service preferred.
• Ability to work 2nd shift, weekdays and every other weekend may be required.

Responsibilities

• Answer incoming calls in a busy call center environment.
• Meet monitoring expectations and successfully complete training evaluations.
• Access information using Xtend Communications software with or without ACD.
• Respond to alarms, pages, messages, and codes and contact personnel via paging, intercom, and phone calls as indicated.
• Problem-solve and handle stressful situations.
• Issue patient numbers, conditions, or general information in accordance with HIPAA guidelines.
• Assist in maintaining logbooks and other documents and forms.

Skills

Call center experience

Verbal and written communication

HIPAA compliance

Multi-line handling

Education

High School Diploma or GED

Tools

Xtend Communications software

ACD integration

Job description

Advocate Health is seeking a Call Center Associate to join our busy service center. You will answer incoming calls during the 2nd shift (2 p.m.–10:30 p.m.), weekdays and every other weekend, and meet performance goals while handling multiple lines.

The role requires a High School Diploma or GED, strong verbal and written communication, and HIPAA awareness. Training is provided, and you will work with Xtend Communications software and ACD systems.