Care Center Representative - Remote NC, SC, GA, AL, FL, MS

Modivcare; Columbus (OH); Remote; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. The role is fully remote with a starting wage of $15 per hour and requires availability for weekends and flexible hours.

You will handle high volumes of calls, document details in real-time, and maintain confidentiality while helping families in critical moments. The ideal candidate will have strong customer service skills, effective communication, and the ability to work

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work weekends, overtime, and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts and real-time responses.
• Monitor high volume of medical alerts and alarms with empathy.
• Log call details, dispatches, and messages in real-time accurately.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Promote preventative healthcare services to members.
• Maintain strict confidentiality of sensitive materials.
• Navigate multiple screens efficiently and complete training.

Skills

Exceptional customer service

Strong communication

Calm under pressure

Independent and collaborative

Typing speed 35 WPM

CRM familiarity

MS Word/Excel/Outlook/PowerPoint

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Care Center Representative

Make a Difference, Every Day!Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: November 2nd, 2026 Shifts Available: 1st shift (includes one required weekend day) Compensation: Starting at $15/hr Fully Remote Role

As a Care Center Representative, you will:

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

The ideal candidate will bring:

• Soft Skills:Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high-pressure situations.
• A self-motivated attitude with the ability to work independently and collaboratively.
• Technical Skills:Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems (preferred).
• Ability to toggle between multiple screens and systems efficiently.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical RequirementsAble to sit at and work on a computer with headset for periods of timeAble to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelvesAbility to speak, hear and see for the assigned work dayRepetitive key stroke/data entry for the assigned work dayMinimal ambulatingAbility to answer a high volume of calls up to 100+ calls per dayWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be eligible for this role you must live in the following states:

Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.