Care Center Representative (Overnight)

Valued Relationships, Inc.; Denver (CO); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer Paid Life Insurance

401(k) matching

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative (Overnight) to respond to calls and provide compassionate support to members nationwide. You will handle emergency and non-emergency alerts, log details in real time, and maintain data accuracy while staying calm under pressure.

The ideal candidate has a High School Diploma or GED and 0–1 year of customer service experience, with proficiency in MS Office and CRM systems. Weekend and overnight availability is preferred.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work overnight shifts and weekends.

Responsibilities

• Answer incoming emergency and non-emergency calls per protocol.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor high volume alerts and dispatch responses as needed.
• Record call details, dispatches, and messages in real time.
• Verify and update customer information in the system.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

CRM familiarity

Education

High School Diploma or GED

Tools

MS Office

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Care Center Representative (OVERNIGHT)Make a Difference, Every Day!Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!Start Date: September 28th, 2026Shifts Available: OVERNIGHT SHIFT ONLYCompensation: $16/hrAs a Care Center Representative, you will:Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.Provide compassionate customer support using scripted and non-scripted responses.Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.Communicate with empathy, respect, and patience to ensure a positive experience for our members.Verify and update customer information in the system to ensure records are accurate.Troubleshoot alarm systems and report issues to ensure timely maintenance.Proactively inquire about and recommend preventative healthcare services to members.Manage access to highly sensitive materials and maintain strict confidentiality.Talk and type simultaneously while navigating multiple screens and systems efficiently.Successfully complete new hire training and pass all required compliance testing.Perform other duties as assigned.The ideal candidate will bring:Soft Skills:Exceptional customer service and interpersonal skills.Strong oral and written communication abilities.Ability to remain calm and empathetic in high-pressure situations.A self-motivated attitude with the ability to work independently and collaboratively.Technical Skills:Proficient typing skills (35 WPM).Familiarity with customer service software and CRM systems (preferred).Ability to toggle between multiple screens and systems efficiently.Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.Education: High School Diploma or GED required.Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settingsSchedules: Willingness to work weekends, overtime, and flexible hours as needed.Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, WyomingModivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post -Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]