Care Center Manager

Service Corporation International; Pueblo (CO); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan w/

Company match

Employee Assistance Program

Job summary

Service Corporation International in Pueblo, CO is seeking a Care Center Manager to lead daily operations, drive profitability, and ensure exceptional service for families. You will oversee staff performance, budgeting, and regulatory compliance while promoting a culture of ownership and community engagement.

The role requires strong financial acumen, people leadership, and the ability to work evenings/weekends as needed.

Qualifications

• Education: high school diploma or equivalent; Mortuary Science preferred; state requirements may apply.
• Bachelor’s in Mortuary Science may be required by state law.
• Technical school diploma acceptable depending on state/province rules.

Responsibilities

• Manage daily operations of a single Care Center location and line of business.
• Develop annual business plan, budget, and achieve revenue targets.
• Ensure compliance with federal/state regulations and company policies.
• Recruit, hire, train, assess staff, and manage performance.
• Drive customer satisfaction and community engagement.

Skills

Financial acumen

MS Office

Customer service

Interpersonal skills

Cultural sensitivity

Evenings & weekends availability

Education

High school diploma or equivalent

Mortuary Science preferred/required

Bachelor’s in Mortuary Science (state-required)

Job description

## Care Center ManagerApply: CO - Pueblo: Full time: Posted Today: Req.166557Our associates celebrate lives. We celebrate our associates.Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.**JOB RESPONSIBILITIES****Financial Management*** Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals* Accountable for monitoring and achieving annual financial goals* Approve expenditures and invoices including overtime**Operations*** Manage the daily activities ensuring on-time services* Assure the location’s operating practices comply with applicable federal and state regulations and Company policies* Establish location goals and priorities* Effectively present and communicate Company and Market strategies, values, and goals to staff* Manage frontline supervisor’s responsibilities, expectations, and accountabilities* Collaborate with local Management for resource sharing, ideas, and business or operational enhancements* Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements* Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture**People Development*** Develop a strong, trusting, and reliable team* Understand team members’ career aspirations and provide assignments to develop skills and or close gaps* Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration* Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations* Collaborate with Human Resources and Market Leadership for recruiting and retention**Other*** Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company* Develop and or implement plans to improve customer satisfaction index and on-line community reviews**MINIMUM REQUIREMENTS****Education*** High school diploma or equivalent* Technical school diploma or Mortuary Science preferred* Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board**Certification/License*** Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board**Experience*** Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities* Minimum (2) years of experience managing people or projects* Budgeting and expense control experience strongly preferred**Knowledge, Skills and Abilities*** Ability to work evenings and weekends* Financial and business acumen* Proficient in MS Office suite* Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers* Excellent customer service skills**Pay:*** $60,000+ a year based on experience**Benefits**:* Medical\\*Dental\\*Vision\\*Flexible Spending Accounts (health care and dependent care)\\*Health Savings Account with Company Contribution\\*Sick Leave\\*Short-Term Disability\\*Long-Term Disability\\*Life Insurance\\*Voluntary Accidental Death or Dismemberment Insurance\\*Dependent Life Insurance\\*SCI 401(k) Retirement Savings Plan with Company match\\*Employee Assistance ProgramPostal Code: 81005Category (Portal Searching): OperationsJob Location: US-CO - Pueblo