Care Center Customer Care Representative

Social Model Recovery Systems; California (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Social Model Recovery Systems is seeking an Intake/Admissions Coordinator to respond to inquiries, conduct interviews, verify funding, and schedule assessments. You will maintain screening records and ensure HIPAA compliance while collaborating with multiple departments.

The role supports a drug- and alcohol-free treatment environment within a nonprofit California network. Qualifications include some college, knowledge of 12-Step programs, and strong telephone skills, with proficiency in Word

Qualifications

• Read and write English fluently; strong verbal communication.
• Experience in intake/assessment and co-occurring disorders.
• Knowledge of 12-Step programs and related philosophy.
• Proficient with Word and Microsoft Office; basic computer skills.

Responsibilities

• Respond to inquiries about services and admission criteria.
• Conduct face-to-face interviews with potential participants.
• Verify health insurance benefits and funding; refer to resources.
• Create and maintain screening and clinical records.
• Schedule admission assessments.
• Ensure HIPAA and confidentiality standards are met.
• Attend staff meetings and trainings; participate in required drills.
• Maintain a safe, alcohol/drug-free environment.
• Perform other duties as assigned.

Skills

Telephone skills

12-Step knowledge

Intake/assessment experience

Computer proficiency

Education

Some college experience

Tools

Word

Microsoft Office

Job description

Job Description

Summary

Position is responsible for responding to inquiries and conducting face-to-face interviews with potential participants in the Agency’s treatment programs. The position works in cooperation with other departments and program staffs.

Essential Duties and Responsibilities

• Respond to inquiries about the Agency’s program services and admission criteria.
• Role model appropriate healthy and ethical behaviors in all interactions, including HIPAA and Confidentiality standards.
• Provide, as appropriate, information, initial screening, funding verification, and referral to appropriate resource(s).
• Create and maintain appropriate screening and clinical records.
• Schedule admission assessments.
• Document Pre-Admission Packet, “Fees Agreement” and other forms as required.
• Determine/confirm health insurance benefits verification, authorization to treat and utilization review documentation as needed.
• Be available beyond normal working hours to discuss possible admission of potential participant.
• Familiarity and adherence to all regulatory expectations and ethical standards and Agency policies and procedures, including the Agency’s Core Beliefs.
• Attend program staff meetings as required, agency meetings as mandated, and on-site and off-site trainings as directed.
• Assist in ensuring a safe and alcohol/drug-free environment.
• Perform all other duties as assigned.

Education and Experience

• Some college experience.
• Knowledge of 12-Step programs and/or philosophy.
• Strong mission focus and strong desire to be of service.
• Experience in treating co‑occurring disorders; intake/assessment background.
• Strong telephone skills: outgoing, relaxed and able to establish rapport with callers.

Language and Communication Skills

• Ability to read and write English fluently.
• Ability to speak effectively before groups.
• Basic proficiency in using a computer and other telehealth technology. Proficient in Word and Microsoft Office software.

Other Requirements

• Current CPR and First Aid Certifications.
• A valid government-issued picture ID.
• If employee uses his/her personal vehicle to commute to work and/or parks on Agency property, a current California driver’s license is required.
• If employee has an out-of-state driver’s license, he/she must attain a valid California license no later than 10 days from employment start date.
• Must maintain current liability insurance coverage on personal vehicle.

Company Description

Social Model Recovery Systems (a non-profit 501(c)3 California corporation) provides direct treatment services (at 11 locations in Los Angeles County) for those whose lives have become unmanageable due to alcohol and other drug use and/or whose mental health issues are interfering with leading productive lives. Thousands of individuals have found help in our programs since 1987. We know that ultimately recovery is a personal choice, but we here at Social Model Recovery Systems are here to assist you in your steps to a healthier lifestyle.

Social Model Recovery Systems is an Equal Opportunity Employer.