Care at Home Partnerships Navigator

UT Southwestern

Dallas (TX)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

PPO medical plan

Preventive care 100% covered

PTO from day one

TRS retirement programs

Parental leave

Wellness programs

Tuition reimbursement

PSLF eligible employer

Employee benefits info

Job summary

UT Southwestern Medical Center seeks a Care at Home Services Liaison to coordinate post-acute transitions and support remote patient monitoring, home infusion therapies, and other care-at-home services.

You will foster strong referral relationships, educate patients and families, and ensure compliant, high-quality service across home-based programs. Strong collaboration with clinical leadership is essential.

Qualifications

2 years experience in post-acute care, hospital discharge planning, case management, or a healthcare liaison role.
Proven ability to build and maintain professional relationships with referral sources.
Bachelor's Degree in Nursing, Healthcare Administration, Marketing, or related field.
Strong knowledge of home health services, CMS regulations, and OASIS processes.
RN or LVN licensed.

Responsibilities

Establish, cultivate, and maintain collaborative relationships with referral sources to support growth and access.
Serve as the primary contact for referral inquiries, care transition coordination, and patient placement needs.
Promote Care at Home programs by educating referral partners, patients, families, and community stakeholders on service lines, eligibility, and benefits.
Meet with patients and families to assess service needs and explain home health options.
Facilitate smooth handoffs from acute/ambulatory settings to Care at Home services.
Address patient/family concerns promptly and elevate clinical issues when necessary.
Initiate Intake and collaborate with scheduling and leadership to ensure timely admission.
Verify that documentation meets CMS and state requirements.
Track referrals to ensure conversion to admission when appropriate.
Review referral docs for completeness and regulatory compliance.
Monitor referral trends and provide feedback on access barriers.
Maintain accurate records of referral activity and outcomes.
Collaborate with leaders to support customer service and growth initiatives.
Analyze referral data to identify opportunities for growth and improved access.