Care Associate Analyst, Behavioral Health

Hispanic Alliance for Career Enhancement; Tallahassee (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company seeks a dedicated individual for a fully remote position supporting behavioral health teams. This role involves member engagement, service location assistance, and administrative tasks to enhance care quality. Ideal candidates will have experience in behavioral health and customer service, with a strong emphasis on computer skills.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and counseling programs

Flexible work schedules

Tuition assistance

Qualifications

• 2 years of Behavioral Health care experience required.
• Proficiency with computer skills including navigating multiple systems.
• Previous Managed Care experience preferred.

Responsibilities

• Provides comprehensive support to behavioral health clinical teams.
• Educates members about specialty programs and facilitates service access.
• Handles administrative duties related to clinical cases.

Skills

Behavioral Health care experience

Customer Service

Computer skills

Education

High School Diploma

Associates Degree or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Fully remote position. Work from home anywhere in the U.S

Training Schedule: Monday- Friday 9am-5:30pm EST

Perm Schedule: Monday - Friday 11am-7:30pm EST

Position Summary
• Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues.
• Provides outreach to members to educate them about available specialty programs and to solicit their participation.
• Assists members locate services. Facilitates follow-up calls.
• Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures
• Works closely with the clinician to insure healthy outcomes for the member and assigns all clinical cases to clinicians and processes non-clinical cases.
• Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations.
• Work requires sitting for extended periods, talking on the telephone and typing into the computer

Required Qualifications
• 2 years Behavioral Health care experience.
• Previous Customer Service experience.
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
Preferred Qualifications
• Previous Managed Care experience or direct Behavioral Health
• Psychology or Social Services experience

Education
• High School Diploma

Preferred Education:

Associates Degree OR equivalent combination of education and experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.