Care Assistant - 259329

Medix™; Texas; On-site; USD 42,000 - 54,000; Full time

Job summary

Medix in Texas seeks a Connected Care Assistant dedicated to world-class member service. Working with the clinical team, you will coordinate care for members with complex or chronic conditions and support providers and caregivers.

You will handle member calls and chats, outreach, and navigate health IT systems while maintaining HIPAA confidentiality. The role emphasizes compassionate communication, multitasking, and the ability to learn new platforms quickly.

Qualifications

• Experience in case management or healthcare setting preferred.
• Proficiency in motivational interviewing techniques.
• Ability to multitask and remain flexible in a changing environment.
• Strong telephone skills and effective communication, both verbal and written.
• Maintains patient confidentiality per HIPAA requirements.

Responsibilities

• Make member calls, chats, and referrals into CCP.
• Engage at-risk members through targeted outreach.
• Use autodialer tooling for outreach to eligible members.
• Manage and triage care plan task queues.
• Coordinate care for members and families as directed by the clinical team.
• Recommend available benefits through employer benefits navigation.
• Initiate cases such as Provider Match or Claims as directed.
• Compose letters and mailings to members and providers.
• Obtain medical releases and records and triage related requests.
• Monitor email referrals and portal communications; manage portals like Ovia and ACM.

Skills

Case management

Healthcare setting

Motivational interviewing

Multitasking

Communication skills

Time management

Telephone skills

HIPAA compliance

Autodialer tooling

Ovia portal

ACM portal

Tools

Autodialer tooling

Ovia portal

ACM portal

Job description

We are seeking an individual who values providing world-class service to every member and is committed to ensuring its delivery. As a Connected Care Assistant, you will work with the clinical team to help members manage their complex or chronic health conditions. Your responsibilities will include coordinating patient-care services, providing support, and delivering additional services as identified by the clinical team. The ideal candidate should possess a compassionate nature, possess relevant healthcare knowledge, and exhibit exceptional customer service skills. CCAs are prohibited from providing clinical advice, diagnosis, conducting evaluations, and interpreting clinical information to members.

Duties for CCA:

Focusing on member engagement, complete scheduled shifts for:

Member calls, chats, and internal referrals into CCP

Targeted outreach shifts to engage at-risk members into CCP

Use autodialer tooling for targeted outreach to the eligible population

Manage and triage related care plan task queues

Coordinate care for members and their families/caregivers, as identified by the clinical team*

Recommend benefits available to members through their employers (benefits navigation)Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team

Complete administrative tasks such as:

Compose letters and mailings to members and providers

Obtain medical releases and records

Triage callback tickets, referrals, and escalations

Monitor email referrals and communications

Monitor and manage portals, such as Ovia and ACM insurance feeds

Requirements for CCA:

Prior experience in case management or healthcare setting is preferred.

Proficiency in motivational interviewing techniques.

Ability to multitask and remain flexible in a constantly changing environment.

Strong telephone skills, including the ability to navigate conversations effectively and anticipate needs over the phone.

Demonstrates professional and effective communication skills, both verbal and written.

Effective time management and can work autonomously.

Highly organized with the ability to manage tasks and meet deadlines.

Proficient in computer technology with the ability to quickly learn new computer platforms.

Experience with health IT systems and reports is desirable.

Knowledge and connections to community healthcare and social welfare resources is preferred.

Demonstrates a positive and respectful attitude towards peers, team members, and patients.

Acknowledges patient rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.