Care Advocate Supervisor - Lead Team Delivering Member Care

Universal Hospital Services Inc.; McAllen (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive Compensation

Generous Paid Time Off

Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

Career development opportunities

Job summary

A healthcare services provider in Texas seeks a Care Advocate Supervisor to lead a team dedicated to providing high-quality customer service. The ideal candidate should possess significant healthcare management experience and exceptional communication skills. Responsibilities include managing team priorities, coaching staff, and resolving escalated customer issues. This role offers competitive compensation and benefits including a loan forgiveness program and generous paid time off.

Qualifications

• At least two years of healthcare management experience including increasing levels of responsibility preferred.
• At least two years of experience in customer service with proven ability to de-escalate situations.
• Knowledge of State and Federal regulations as they pertain to the health insurance industry.

Responsibilities

• Manage a group of Care Advocates and provide coaching and feedback.
• Ensure high level customer service and resolution to escalated issues.
• Set priorities for the team to ensure tasks are completed effectively.

Skills

Healthcare management experience

Customer service

Excellent verbal and written communication skills

Process improvement skills

Organizational skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

A healthcare services provider in Texas seeks a Care Advocate Supervisor to lead a team dedicated to providing high-quality customer service. The ideal candidate should possess significant healthcare management experience and exceptional communication skills. Responsibilities include managing team priorities, coaching staff, and resolving escalated customer issues. This role offers competitive compensation and benefits including a loan forgiveness program and generous paid time off.