Care Advocate: Pharmacy Support & Patient Experience

Sweetgrass Pharmacy and Compounding; Mount Pleasant (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Sweetgrass Pharmacy and Compounding in Mount Pleasant is seeking a Patient Care Technician to provide frontline healthcare support. In this full-time on-site role, you will be the trusted voice for patients and providers, guiding them through the prescription process with care and precision.

Responsibilities include answering calls, processing orders, managing refills, and ensuring patient privacy. Strong communication and multitasking skills are essential, along with a valid Pharmacy Technician registration in South Carolina.

Qualifications

• At least 1 year of pharmacy technician or high-volume call center/customer service experience.
• Strong communication skills, both verbal and written.
• Ability to multitask, problem-solve, and remain calm in a fast-paced environment.

Responsibilities

• Answer and triage incoming calls with empathy and accuracy.
• Process and verify prescription orders.
• Coordinate shipping and confirm patient's role in the process.
• Document all interactions per HIPAA standards.

Skills

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Active Pharmacy Technician registration in South Carolina

Tools

Pharmacy software

Slack

Multiline phone systems

Job description

Sweetgrass Pharmacy and Compounding in Mount Pleasant is seeking a Patient Care Technician to provide frontline healthcare support. In this full-time on-site role, you will be the trusted voice for patients and providers, guiding them through the prescription process with care and precision.

Responsibilities include answering calls, processing orders, managing refills, and ensuring patient privacy. Strong communication and multitasking skills are essential, along with a valid Pharmacy Technician registration in South Carolina.