Care Advisor - Veteran Support (Remote)

Sharecare; Columbus (OH); Remote; USD 20,664 - 27,552; Full time

Job summary

A healthcare technology company is seeking a Care Advisor in Columbus, Ohio. This role involves assisting families in finding suitable caregivers, providing support throughout the caregiver hiring process, and ensuring ongoing satisfaction between members and caregivers. Ideal candidates will possess strong communication skills, have at least one year of experience in customer service, and a commitment to delivering exceptional service. Join the team to help improve the care journey for families requiring in-home support.

Qualifications

• Experience in a productivity-based customer service role or call center environment.
• At least 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Responsibilities

• Guide members during their caregiver search journey through relationship building.
• Provide ongoing support to maintain the family and caregiver relationship.
• Document all family and caregiver interactions accurately.
• Work collaboratively with other team members.
• Exhibit excellent communication skills via phone, email, and text.

Skills

Effective time management skills

Excellent verbal and written communication

Goal-driven problem solver

Education

High school diploma or equivalent

Some college-level coursework

Tools

Microsoft Office Suite

Job description

Job Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary

CareLinx is looking for a Care Advisor to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member’s needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.

As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in‑home care journey. You should also be a team player and be willing to learn about CareLinx’s health plan partners. If you think there’s alignment with the description above, CareLinx may be the place for you.

Job Type

Full‑Time, Hourly

Essential Job Functions

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Specific Skills / Attributes

• Effective time management skills and high attention to detail.
• Excellent verbal and written communication skills.
• Superior organization and multitasking capabilities.
• Goal‑driven, problem solver.
• Professional, confident, outgoing demeanor.
• Experience working with Microsoft Office Suite.
• Ability to maintain strict confidentiality, and exercise good judgment.
• Care Advisors are expected to meet performance goals set forth per CareLinx guidelines.
• Additional job duties may be assigned on an as‑needed basis.

Qualifications

• High school diploma or equivalent, required.
• Military experience is a plus but not required.
• Some college‑level coursework, preferred.
• At least one year of experience in a productivity‑based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non‑merit factor.