Patient Access Representative - Patient Access, Providence Hospital

University of South Alabama Health System; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

USA Health in Mobile, AL seeks a detail‑oriented Registration Clerk to accurately register patients, explain payment policies, and collect payments. You will verify insurance data, obtain signatures, and route patients to the correct departments in a fast‑paced hospital setting.

This role requires maintaining patient confidentiality, adhering to infection control standards, balancing a cash drawer, and providing courteous service to patients, families, and clinical staff.

Qualifications

• High School Diploma or equivalent and 1 year general clerical experience required.
• Post-high school training (30 semester hours, 45 quarter hours or 720 classroom hours) may substitute for the required year of experience.
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Responsible for complete and accurate registration of patients.
• Explains payment policies, reviews accounts for old debts, and collects payments.
• Obtains information to complete various forms.
• Verifies pre-admitting tests and prepares admission charts and patient cards.
• Distributes charts and coordinates with departments.

Skills

Registration

Billing

Data entry

Customer service

HIS

Communication

Education

High School Diploma or equivalent

Post-high school training substitution

Education/experience substitution

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Responsible for complete and accurate registration of patients
• Explains payment policies, reviews accounts for old debts, and collects payments
• Utilizes supportive insurance information to ensure entry of correct third party data
• Obtains information to complete various forms
• Explains hospital policies
• Assigns nursing floor and makes
• bed/room assignments
• Uses CRT and keyboard to access the Hospital Information System (HIS)
• Obtains required signatures
• Verifies pre-admitting testsPrepares admission charts and patient cards
• Routes patients to appropriate ancillary departments
• Performs discharge procedures as needed
• Adheres to Infection Control and Standard Precautions procedures/policies
• Distributes charts and obtains missing information
• Operates cash drawer and balances using an adding machine
• Operates printer, fax, copiers, and installs paper/forms weighing up to 25 lbs.
• Communicates and uses appropriate customer relations skills with physicians, patients, families, health care team and staff in person and via the telephone and responds to overhead pages
• Adheres to all applicable hospital policies and procedures including those pertaining to patient confidentiality
• Regular and prompt attendance and the ability to work schedule as defined and overtime as required
• Related duties as required.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 1 year general clerical experience Required
• Successful completion of post-high school training from an accredited institution as approved and accepted by the University of South Alabama may be substituted (30 semester hours, 45 quarter hours or 720 classroom hours) for the required year of experience Required
• Comparable combination of education and experience may substitute for the above requirements.