CardVault by Tom Brady Pittsburgh - Store Manager

CardVault by Tom Brady; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

CardVault by Tom Brady is hiring a Store Manager in Pittsburgh to lead daily store operations, drive sales, and deliver exceptional customer service. You will direct all activities, coach staff, manage inventory, and ensure security and compliance with company standards.

Requirements include at least two years of store management experience in a retail setting, strong knowledge of sports/trading cards, excellent communication, and availability for weekends/evenings/holidays.

Qualifications

• Knowledge of sports and/or trading cards.
• Minimum of two years store manager experience.
• Ability to lead and communicate with guests, team members and management.
• Able to meet or exceed sales and guest service standards.
• Comfortable working with the public; weekend/evening/holiday availability.
• Proficient in retail metrics and basic store systems.

Responsibilities

• Directing all store operations and staff.
• Researching, authenticating, and valuing collectible trading cards per standards.
• Coaching the team to deliver exceptional customer service and sales.
• Maintaining high levels of customer satisfaction and product knowledge.
• Overseeing inventory, security, and loss prevention with leadership.
• Handling cash, opening/closing duties, and licensing/compliance.
• Collaborating with Inventory and Logistics leadership for stock management.
• Addressing customer concerns and maintaining store standards.

Skills

Store management

Leadership

Customer service

Sales forecasting

Retail software

Communication

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Retail POS systems

Job description

Brief Description

As a Store Manager, a typical day might include the following:

• Directing all store operations
• Researching, identifying and authenticating collectible trading cards by assessing the condition and quality of the item using established standards
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Acting as a partner between customers, sales associates and CardVault leadership
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• Accomplishing human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; Cleary communicates job expectations; enforces policies and procedures
• Maintaining safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complies with legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates
• Establishing standards for personnel administration and performance
• Answering patrons' complaints and resolving problems
• Maintaining all necessary license and permits
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring the security of all merchandise
• Minimizing shrinkage, identifying and reducing loss
• Coordinating with the CardVault Director of Inventory and Logistics regarding inventory management
• Other duties as assigned

Brief Description

As a Store Manager, a typical day might include the following:

• Directing all store operations
• Researching, identifying and authenticating collectible trading cards by assessing the condition and quality of the item using established standards
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Acting as a partner between customers, sales associates and CardVault leadership
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• Accomplishing human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; Cleary communicates job expectations; enforces policies and procedures
• Maintaining safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complies with legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates
• Establishing standards for personnel administration and performance
• Answering patrons' complaints and resolving problems
• Maintaining all necessary license and permits
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring the security of all merchandise
• Minimizing shrinkage, identifying and reducing loss
• Coordinating with the CardVault Director of Inventory and Logistics regarding inventory management
• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• A comprehensive knowledge of sports and/or trading cards
• Minimum of two years store manager experience in a similar environment is required
• High school Diploma/GED desired. College degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales, guest service standards
• Must be comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Ability to work weekends, evenings and holidays
• Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs
• Clear understanding of retail metrics including key performance indicators necessary to drive sales

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary for this position including evenings, weekends, and holidays

Summary

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before - bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

CardVault by Tom Brady is an Equal Employment Opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.