CardVault by Tom Brady Pittsburgh - Key Holder

CardVault by Tom Brady; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

CardVault by Tom Brady is seeking a Key Holder to support store operations and deliver exceptional customer experiences. You will handle cash, open/close duties, assist customers, maintain merchandising standards, and help train and coordinate team members.

The role requires knowledge of sports and trading cards, a supervisory background, strong communication, and the ability to work weekends, evenings and holidays. Prior retail software experience is a plus.

Qualifications

• Comprehensive knowledge of sports and/or trading cards
• Minimum of one year supervisory/key holder experience
• High school Diploma/GED desired; college degree preferred
• Ability to lead and be part of a store team
• Excellent organizational, verbal and interpersonal communication
• Ability to meet or exceed sales and guest service standards
• Comfortable working with the public
• Proficient in retail software systems (MS Office, POS)
• Willing to work weekends, evenings and holidays
• Able to lift up to 30 lbs
• Understanding of retail metrics; KPI awareness
• Shopify experience a plus

Responsibilities

• General cash handling, reconciling cash drawers and safes, and opening/closing duties to company standards
• Ensuring high levels of customer satisfaction by knowing products and assisting customers
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining store cleanliness and organization
• Learning and sharing product knowledge and trends to fit customer needs
• Maintaining product knowledge and awareness of current trends
• Building patron relationships with preferred customers
• Other duties as assigned

Skills

Sports knowledge

Supervisory experience

Customer service

Communication

Retail software

Education

High school diploma/GED

College degree preferred

Tools

Shopify

Microsoft Office

Job description

Brief Description

As a Key Holder, a typical day might include the following:

• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard


• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service


• Delivering sales, customer experience, merchandising, visual, and operational expectations


• Making sure that the store is always clean and properly organized


• Learning and sharing expertise of products and trends to fit customer’s needs


• Maintaining an awareness of all product knowledge, and current or upcoming product / trends


• Maintaining patron satisfaction and builds relationships with preferred patrons


• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• A comprehensive knowledge of sports and/or trading cards


• Minimum of one year supervisory/key holder experience in a similar environment is required


• High school Diploma/GED desired. College degree preferred


• Ability to lead and be a part of a successful store team


• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management


• Must have the ability to meet or exceed sales, guest service standards


• Must be comfortable working and speaking with the public


• Proficient in Microsoft Office products and retail business systems


• Ability to work weekends, evenings and holidays


• Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs


• Clear understanding of retail metrics including key performance indicators necessary to drive sales


• Shopify experience a plus

Physical Demands / Work Environment / Hours:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment


• Non-typical office hours will be customary for this position including evenings, weekends, and holidays

Summary

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before - bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

CardVault by Tom Brady is an Equal Employment Opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.