Cardiology Scheduler — Patient Access & Front Desk

Piedmont; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Heart Institute Physicians in Atlanta, GA seeks a Front Office Scheduler to greet patients, answer calls, and coordinate clinic appointments, contributing to a positive first impression and smooth workflow.

The role emphasizes exceptional customer service, scheduling accuracy, and teamwork within a healthcare setting; HS diploma required and 1 year of related experience preferred, NextGen experience advantageous.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service or scheduling experience, preferably in healthcare.
• Experience with telephone handling and clinic scheduling is preferred.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Skills

Customer service

Scheduling

Telephone

Education

H.S. Diploma or GED

Tools

NextGen

Job description

Piedmont Heart Institute Physicians in Atlanta, GA seeks a Front Office Scheduler to greet patients, answer calls, and coordinate clinic appointments, contributing to a positive first impression and smooth workflow.

The role emphasizes exceptional customer service, scheduling accuracy, and teamwork within a healthcare setting; HS diploma required and 1 year of related experience preferred, NextGen experience advantageous.