Cardiology Call Center Operations Director (Hybrid)

Insure Technology; Orlando (FL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Paid holidays

401K plan

Job summary

A leading healthcare organization in Central Florida seeks a Senior Director of Call Center Operations to enhance patient access and care quality. The successful candidate will oversee a multisite cardiovascular call center, implement scalable workflows, and ensure optimal performance with a focus on patient triage and coordination. This role demands strong leadership, collaboration with clinical teams, and the ability to drive operational excellence in a rapidly growing environment. Comprehensive benefits package is included, with a preference for on-site or hybrid leadership.

Qualifications

• Background leading a cardiovascular or cardiac-focused call center.
• Deep experience in patient triage–based call workflows.
• Proven track record designing new operational structures.
• Demonstrated ability to collaborate with cardiologists.

Responsibilities

• Oversee day-to-day operations of the cardiovascular call center.
• Design standardized processes and operational KPIs.
• Build scalable systems aligned with organizational growth.
• Mentor supervisors, call agents, and scheduling teams.

Skills

Call center strategy development

Patient triage workflows

Operational optimization

Collaboration with clinical leaders

Change management

Job description

A leading healthcare organization in Central Florida seeks a Senior Director of Call Center Operations to enhance patient access and care quality. The successful candidate will oversee a multisite cardiovascular call center, implement scalable workflows, and ensure optimal performance with a focus on patient triage and coordination. This role demands strong leadership, collaboration with clinical teams, and the ability to drive operational excellence in a rapidly growing environment. Comprehensive benefits package is included, with a preference for on-site or hybrid leadership.