Cardiac Device Technician

Mass General Brigham; Boston (MA); Hybrid; USD 39,000 - 59,000; Full time

Job summary

Mass General Brigham, Boston, MA, seeks a Cardiac Device Technician to support the Cardiac Device Center. You will review remote transmissions, coordinate with providers, and assist with remote monitoring system enrollment and patient follow-up.

Ideal candidates have a biomedical engineering background, a cardiac device education program or EP experience, and strong communication and organizational skills for a patient-centered, team-based environment.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in biomedical engineering strongly preferred.
• Completion of a cardiac device educational program or 1 year EP experience strongly preferred.
• Experience reviewing and managing remote device transmissions preferred.
• Current BLS certification required.
• ACLS certification required within first year of employment.
• Certification by IHBRE within two years of employment is strongly preferred but not mandatory.

Responsibilities

• Daily review and documentation of remote transmissions.
• Communicate findings with physicians/NPs/PAs as needed.
• Enroll and educate patients in remote monitoring systems.
• Assist with remote monitoring program management and triage reports.
• Assist with in-person device interrogations and patient rooming as needed.
• Educate patients on device function, remote monitoring, and follow-up protocols.
• Collaborate with providers and document device analyses for review.

Skills

Interpersonal skills

Teamwork

Organizational skills

Communication skills (English)

Education

High School Diploma or equivalent

Bachelor’s degree in biomedical engineering

Cardiac Device Educational Program completion or 1 year EP experience

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Cardiac Device Center is a dedicated ambulatory clinic providing outpatient, long-term, regularly scheduled, and remote management of patients with cardiac implantable electrical devices (CIEDs).

Under the supervision of the Nurse Manager and Medical Director, the Cardiac Device Technician will assist in the management of all patients with CIEDs. Primarily the daily review and documentation of remote pacemaker, ICD, and implantable loop recorder (ILR) transmissions and alerts. This ambulatory setting requires the Device Technologist to work in a patient centric environment with a team approach to delivery of care. The Device Technologist must possess strong written and verbal communication skills in order to maximize the clinical relationship with the physician providers, independent licensed providers (NP/PA), clinical administrative staff, and other device center staff.

Responsibilities include;

• Daily review and documentation of remote transmissions.
• Appropriate communication of findings requiring further attention with responsible MD or NP/PA.
• Enrollment, education, scheduling, and maintenance of patients in various remote monitoring systems (Carelinkâ, Latitudeâ, Merlinâ, Biotronikâ)
• Assists with management and maintenance of the remote monitoring program (Carelinkâ, Latitudeâ, Merlinâ, Biotronikâ)
• Triaging reports on a daily basis
• Patient notification of follow-up
• Assists patients with transmissions over the phone
• Troubleshoot issues with the remote monitoring systems
• Assists with devices advisories/recalls
• Seeks assistance from device industry representatives as needed.
• Provides assistance in scheduling and other administrative duties related to the device center
• Assists with ‘off schedule’ or PRN in-person device interrogations in device clinic
• Interrogate, interpret, and program a wide range of cardiac devices with minimal provider supervision.
• When performing in-person interrogations, the device technician is responsible activities associated with rooming a patient. These may include but are not limited to: Collection of patients from waiting area, Vital Signs, 12-lead electrocardiogram, assisting in check-out process.
• Troubleshoot cardiac device issues and take immediate steps toward resolution
• Collaborate with physician/nurse practitioner regarding device status and accurately document device analysis for review.
• Educate patients on all aspects of their device including remote monitoring and follow-up protocol.
• Serve as resource to providers and other employees regarding device patients and services.
• Keep equipment in good working condition and notify appropriate personnel of problem areas or safety issues.
• Participate in professional development activities and maintain professional affiliations.
• Accountable for following the guidelines for attendance, punctuality and overall dependability.
• Performs other duties as assigned.

Qualifications

HighSchoolDiplomaorequivalentrequired.

Bachelor’sdegreeinengineeringinthebiomedicalfieldstronglypreferred.

SuccessfulcompletionofafullCardiacDeviceEducationalProgram(i.e.,PrepMD)or, one year’s experience in Electrophysiology is strongly preferred

Currentexperiencereviewingandmanagingremotedevicetransmissions is stronglypreferred.

Certificationby IHBREwithintwoyearsofemployment is strongly preferred and encouraged but not mandatory

CurrentBLScertificationrequired.

ACLS certification is required within the first year of employment

Excellentinterpersonalskillstointeracteffectivelywithpatients,visitors,andhospitalpersonnel.

• Theabilitytoworkas ateam member, promotingacaringandcollegialattitudetoward fellow employees.
• Theabilitytoorganizeand prioritizework.
• Demonstrationofindependentjudgmentwithinthisscopeofthisposition.
• Well-developedorganizationalskillsinordertodeterminetheneedsofpatients.
• Theabilitytostand,walk,and bendforan extendedperiodoftime.
• Demonstration offlexibility andwillingnessto adapttodiverseroleasmemberofthepatient care team.
• DemonstratedproficiencyinEnglishverbalandwrittencommunicationskills.
• Abilitytoread,write,perform simplearithmeticcalculationsinEnglishrequired.
• Abilitytocommunicateeffectivelyusingvoicemail, e-mail,faxmachine,telephone,etc.
• Demonstratedcustomerserviceskills.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$28.40 - $42.83/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.