Cardiac Device Specialist

DocGo; United States; Remote; USD 47,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

401k

Paid Sick Leave

Job summary

DocGo is seeking a Patient Care Coordinator to manage the cardiac remote monitoring program for specific cardiology clinic customers. You will review daily alerts/transmissions, triage and communicate with patients, clinicians, and physicians to ensure proper care coordination.

Experience with ILR/CIED monitoring, patient education, and leadership within the Cardiac Monitoring Center is required. The role emphasizes independent work under supervision, HIPAA adherence, and ongoing device

Qualifications

• IBHRE certification preferred; must obtain within one year of hire.
• CRAT certification required if no IBHRE certification.
• Strong cardiac device knowledge and rhythm interpretation.
• Able to create device transmission reports capturing relevant data.
• Experience with transmissions from Abbott, Boston Scientific, Biotronik and Medtronic devices.
• Strong patient education, independence, and self-motivation.

Responsibilities

• Review daily remote monitoring transmissions and alerts.
• Identify urgent alerts and notify clinical staff.
• Perform remote device interrogation and follow-up.
• Document findings in the patient database.
• Coordinate monitoring programs (Merlin.net, CareLink, Biotronik, Latitude).
• Review daily CIED reports per protocols.
• Educate patients on remote monitoring procedures.

Skills

CRAT certification

Cardiac device knowledge

Rhythm interpretation

Remote monitoring expertise

Leadership skills

HIPAA knowledge

Communication skills

Documentation skills

Education

IBHRE Certification (CCDS/CDRMS) or IBHRE Testamur

Tools

Merlin.net

CareLink

Biotronik tools

Latitude monitoring

Device transmission analysis software

Job description

Job Title: Patient Care Coordinator

Location: United States, Remote

Compensation: $34.00-$40.00 per hour

Employment Type: Full-Time

Benefits: Paid Time Off, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave

This position requires extensive experience reviewing transmissions from CIEDs (Cardiac Implantable Electronic Devices) including Pacemakers, Cardiac Defibrillators, and Implanted Loop Recorders.

About DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Job Summary

The Patient Care Coordinator is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS by DocGo. Duties include reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites, documentation, interpretation, triaging and communicating with patients, team lead, clinical staff and the physicians to ensure appropriate coordination of care. Additional duties will include Implantable Loop Recorder (ILR) monitoring, patient education with instruction of remote monitoring. This position serves as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS by DocGo for daily operations. The Patient Care Coordinator must be able to demonstrate the ability to work both independently and under the direct supervision of the team lead and physician. The Patient Care Coordinator must coordinate and manage the remote monitoring of device clinic patients and the duties listed above in a manner consistent with CRMS by DocGo mission to provide excellence in cardiovascular care.

Duties/Responsibilities:

• Reviews remote monitoring software daily for transmission data and alerts.
• Identifies ALERTS that require immediate attention and notifies clinical staff.
• Performs remote device interrogation and/or follow up.
• Documents appropriately in database regarding patient remotes.
• Enters findings and appropriate communication contact per Clinic Management protocol.
• Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik and Latitude.
• Uploads and reviews daily CIED reports per protocols.
• Maintain knowledge of new developments in device technology.
• Be a resource for remote device management for the practice physicians and clinical staff.
• Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under 'Remote Employee HIPAA Guidelines.
• Resolves issues appropriate to position.

Required Experience, Qualifications and Skills:

International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or IBHRE Testamur is preferred. (Completion of IBHRE certification will be required within one year of hire.)

• Certified Rhythm Analysis Technician (CRAT) certification is required prior to start of employment for applicants without current IBHRE certification.
• Possess strong cardiac device knowledge, and cardiac rhythm interpretation.
• Able to create device transmission reports which capture all relevant data.
• Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions.
• Strong patient education skills
• Capable of working independently and demonstrate self-motivation.
• Must be patient, empathetic, reliable and flexible.
• Strong interpersonal and communication skills.
• Excellent leadership and documentation skills.
• Demonstrates professionalism in all interactions to create a positive experience.
• Adheres to the CRMS policy. Exudes confidence and positive body language.
• Understanding of all HIPAA regulations and the need to strictly adhere to them.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Aff...

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.