Card Services Specialist I — Debit & Credit Card Support

Del Norte Credit Union; Espanola (NM); In loco; USD 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision Insurance

401(k) with company match

Generous PTO and holidays

Tuition reimbursement

Wellness benefits and gym membership

Employee assistance program

Life Insurance and Disability

Professional development opportunities

Spanish Speaking Incentive

Descrizione del lavoro

Del Norte Credit Union invites applications for a Card Services Specialist I in Espanola, NM. The role provides frontline support for debit and credit card inquiries, processing, disputes, and record maintenance in line with procedures and regulatory requirements.

You will collaborate with branches, fraud, and operations to resolve issues and ensure accurate documentation across card systems while supporting business card services and card issuance activities.

Competenze

• One to twelve months of similar or related experience preferably gained working in a financial institution.
• A high school education or GED.
• Demonstrates confidentiality, diplomacy, and tact in communication.

Mansioni

• Provide prompt, professional service regarding debit and credit card inquiries via phone, email, and internal channels.
• Process account adjustments, file maintenance, research, and resolution for complex card disputes and chargebacks.
• Support Business Card Services, including opening new business card accounts, processing adjustments, and related file maintenance.
• Process card servicing activities such as issuance, reissuance, activation, closures, and updates.
• Monitor and respond to fraud alerts, escalating high-risk activity per procedures.
• Maintain records in card systems, core processing systems, and case management tools.
• Ensure compliance with policies, card network rules, and regulations.
• Collaborate with branches, contact center, fraud, and operations to resolve issues.

Conoscenze

Attention to detail

Problem solving

Analytical thinking

Decision making

Fraud detection and control

Communication

Formazione

High school diploma or GED

Strumenti

Microsoft Office Suite

Credit Card Processing Software

ATM Systems

Regulatory Compliance software

Descrizione del lavoro

Del Norte Credit Union invites applications for a Card Services Specialist I in Espanola, NM. The role provides frontline support for debit and credit card inquiries, processing, disputes, and record maintenance in line with procedures and regulatory requirements.

You will collaborate with branches, fraud, and operations to resolve issues and ensure accurate documentation across card systems while supporting business card services and card issuance activities.