Card Services Pro: Debit & Credit Card Support

Alpine Bank; Grand Junction (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Alpine Bank is seeking a Card Services Specialist to handle debit/credit cards, ATMs, Digital Wallets, and merchant services in a professional office setting in Grand Junction, CO. You will work with customers over the phone to resolve issues and ensure satisfaction, process card requests, and perform back-office maintenance.

Strong organizational skills, clear written and verbal communication, and the ability to work independently in a fast-paced environment are essential.

Qualifications

• Detail oriented with exceptional organizational skills.
• Self-starter who works well under pressure.
• Ability to write business letters clearly and grammatically.
• Excellent verbal and written communication.
• Ability to work independently with minimal supervision.
• Knowledge of banking regulations.

Responsibilities

• Resolve issues, answer questions, and ensure satisfaction with services and products over the phone.
• Issue debit and credit cards based on customer needs and Alpine Bank’s policy parameters.
• Perform back-office maintenance on debit and credit cards.
• Process payments for consumer and business credit card customers over the phone.
• Answer questions for locations or other departments regarding card services products and procedures.
• Regular and reliable on-site attendance is required as an essential function of this job.

Skills

Detail oriented

Self-starter

Written communication

Verbal communication

Customer service

Banking regulations

Time management

Multitasking

Education

High School Diploma or GED

Job description

Alpine Bank is seeking a Card Services Specialist to handle debit/credit cards, ATMs, Digital Wallets, and merchant services in a professional office setting in Grand Junction, CO. You will work with customers over the phone to resolve issues and ensure satisfaction, process card requests, and perform back-office maintenance.

Strong organizational skills, clear written and verbal communication, and the ability to work independently in a fast-paced environment are essential.