Card Services Specialist

Alpine Bank; Grand Junction (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Alpine Bank is seeking a Card Services Specialist to handle debit/credit cards, ATMs, Digital Wallets, and merchant services in a professional office setting in Grand Junction, CO. You will work with customers over the phone to resolve issues and ensure satisfaction, process card requests, and perform back-office maintenance.

Strong organizational skills, clear written and verbal communication, and the ability to work independently in a fast-paced environment are essential.

Qualifications

• Detail oriented with exceptional organizational skills.
• Self-starter who works well under pressure.
• Ability to write business letters clearly and grammatically.
• Excellent verbal and written communication.
• Ability to work independently with minimal supervision.
• Knowledge of banking regulations.

Responsibilities

• Resolve issues, answer questions, and ensure satisfaction with services and products over the phone.
• Issue debit and credit cards based on customer needs and Alpine Bank’s policy parameters.
• Perform back-office maintenance on debit and credit cards.
• Process payments for consumer and business credit card customers over the phone.
• Answer questions for locations or other departments regarding card services products and procedures.
• Regular and reliable on-site attendance is required as an essential function of this job.

Skills

Detail oriented

Self-starter

Written communication

Verbal communication

Customer service

Banking regulations

Time management

Multitasking

Education

High School Diploma or GED

Job description

The Card Services Specialist works within Alpine Bank’s Card Services, working with debit cards, credit cards, Automatic Teller Machines (ATMs), Instant Issue Debit Cards, Digital Wallets, and Merchant Service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works one on one with customers over the phone to resolve issues, answer questions, and ensures satisfaction with services and products.
• Issues debit and credit cards based on customer needs and Alpine Bank’s debit and credit card policy parameters.
• Routinely performs back-office maintenance on both debit and credit cards.
• Processes payments for both consumer and business credit card customers over the phone.
• Answers questions for locations or other departments regarding card services products and procedures.
• Regular and reliable on-site attendance is required as an essential function of this job.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Detail oriented with exceptional organizational skills.
• Is a self-starter, works well under pressure, and meets deadlines.
• Ability to write business letters and other information clearly and informatively; edits work for spelling and grammar.
• Ability to communicate information in a clear and concise manner both in writing and verbally.
• Ability to work in a fast-paced environment with a desire for professional growth.
• Ability to work independently with a minimum of supervision.
• Ability to make customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.
• An understanding of the application of banking regulations.
• Strong planning, time management and follow up skills, to ensure bank’s needs are met by end of day.
• Detail-oriented with the ability to work on multiple tasks in a fast-paced environment.

Education or Formal Training:

• High School Diploma or General Education Degree (GED) required.

Experience:

• Customer service experience is preferred.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.

Position anticipated to close September 11, 2026, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.