Card Services Clerk

ADP, Inc.; Andalusia (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

ADP, Inc. in Andalusia, AL is seeking a full-time professional to manage day-to-day card service operations and assist leadership in developing new procedures related to card-based products and services.

The role emphasizes regulatory compliance, fraud mitigation, and accurate record-keeping while supporting the Retail Operations team with card processing tasks and vendor relationships.

Qualifications

• High School Diploma required. A business related 2/4 year college degree preferred.
• At least 3 years of banking experience or equivalent office experience.
• Strong technical background to perform complex problem solving and system updates.
• Excellent written and verbal communication skills.
• Ability to handle multiple priorities (multitasking).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to adapt to a changing process.

Responsibilities

• Manage day-to-day tasks of the card service area to meet department goals.
• Assist Deposit Operations Officer & VP Operations to develop procedures for card-based services.
• Ensure regulatory and compliance requirements for card services are met.
• Provide operational support to Retail Operations for processing card products and services.
• Maintain records related to Credit/Debit card programs electronically.
• Mitigate card fraud and security risks and monitor card blocks.
• Assist with vendor relationships related to card processing and program updates.
• Prepare management reports on card productivity and performance.
• Troubleshoot to resolve cards not operating properly.
• Investigate card transactions, process charge backs/retrievals, and maintain records.

Skills

Multitasking

Communication

Teamwork

Problem solving

Education

High School Diploma

Business degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Andalusia, AL, US

4 days ago Requisition ID: 1094

Hourly Range:$15.35 - $23.02/hour

Department: Deposit OperationsFLSAStatus:Non-Exempt

POSITION SUMMARY

Manage the day-to-day tasks of the card service area ensuring that department goals and objectives are met. Assist the Deposit Operations Officer & VP Operations to develop and implement new operational procedures, and policies as they relate to Card-based services.

ESSENTIAL ACTIVITES

• Ensure allregulatory and compliance requirements are met in regard to card services.
• Provide operationalsupport to the Retail Operations team for processing new and existing Credit/Debitproducts and services.
• Maintain all recordsrelated to the Bank’s Credit/Debit card programs electronically.
• Collaborate with managementto mitigate and manage Credit/Debit card fraud and security risks, monitor cardblocks as recommended by the card processors and recommend appropriate card BINblocks when necessary.
• Assist with vendorrelationships involving Credit/Debit Card processing to include updates to theprogram and changes required as dictated by updates.
• Manage productivity ofcards and provide management reports as needed.
• Providetroubleshooting expertise to find resolution to cards not operating/ processingcorrectly.
• Assist with card compromise/fraud warning issues to include reissuing of cards, maintaining loss reports, maintaining compromised lists utilizing Excel, and notifying affected customers.
• Investigate unauthorized card transactions, process charge backs/retrievals, and maintain records/correspondence to customers as required by regulatory and compliance agencies.
• Respond to EnFactAlerts.
• Provide requiredreporting to compliance of suspicious activity reported.
• Monitor and implement workflow improvements within the Card Service Department with the assistance of the Deposit Operations Officer.
• Assist in thedevelopment and testing of card services business continuity.
• Assist in the update and maintenance of policies and procedures for the Bank’s Credit/Debit card programs.
• Manage escalated calls to resolution.
• Process credit card payments.
• Create a teamatmosphere with other departments within the Bank.

ADDITIONAL DUTIES

• Maintenance/deletion of cards.
• Assist customers as it relates to card services.
• Assist auditors/examiners as it relates to card services.
• Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

• High School Diplomarequired. A business related 2/4 year college degree is preferred.
• At least 3 years of bankingexperience, or equivalent office experience, is required.
• A highly technicalbackground is required in order to perform complicated problem solving andsystem updates.
• Excellent writtenand verbal communication skills.
• Ability to handlemultiple priorities at one time (multitasking).
• Ability toeffectively present information and respond to questions from staff, managementand external customers/vendors.
• Ability to workeffectively within a team and individually.
• Proficient user ofMicrosoft Office products including Word, Excel, and Outlook required.
• Ability to respond effectively to a constantly changing, ever developing, process.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Ability to perform work utilizing a computer forextended periods of time.
• Ability to grasp objects utilizing the fingers(fine motor manipulation).
• Occasional travel may be required for training.
• Extended working hours may be required at times,
• Ability to hear and speak.
• Ability to sit for long periods of time.