Card Services Clerk

CCB Community Bank; Andalusia (AL); On-site; USD 21,000 - 32,000; Full time

Job summary

CCB Community Bank in Andalusia, AL seeks a Card Services Specialist to manage daily card service tasks and support the Deposit Operations team. The role focuses on processing card products, maintaining electronic records, and mitigating fraud risks.

You will collaborate with management, assist with vendor relations, and respond to alerts while ensuring compliance with regulatory standards. Excellent communication and multitasking are essential.

Qualifications

• Minimum high school diploma required.
• Business-related 2/4 year college degree preferred.
• At least 3 years of banking experience or equivalent office experience.

Responsibilities

• Manage the day-to-day tasks of the card service area ensuring department goals are met.
• Provide operational support for processing Credit/Debit products and services.
• Maintain all records related to the Bank’s Credit/Debit card programs electronically.
• Collaborate to mitigate fraud risks and monitor card blocks as needed.
• Assist with vendor relationships and updates to card processing programs.
• Investigate unauthorized transactions and process chargebacks as required.
• Respond to alerts and provide required reporting to compliance.

Skills

Excellent communication

Multitasking

Teamwork

Microsoft Office

Education

High School Diploma

Business-related 2/4 year college degree preferred

Tools

Excel

Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Andalusia, AL, US

Hourly Range:$15.35 - $23.02/hour

Department: Deposit OperationsFLSAStatus:Non-Exempt

POSITION SUMMARY

Manage the day-to-day tasks of the card service area ensuring that department goals and objectives are met. Assist the Deposit Operations Officer & VP Operations to develop and implement new operational procedures, and policies as they relate to Card-based services.

ESSENTIAL ACTIVITES

Ensure allregulatory and compliance requirements are met in regard to card services.

Provide operationalsupport to the Retail Operations team for processing new and existing Credit/Debitproducts and services.

Maintain all recordsrelated to the Bank’s Credit/Debit card programs electronically.

Collaborate with managementto mitigate and manage Credit/Debit card fraud and security risks, monitor cardblocks as recommended by the card processors and recommend appropriate card BINblocks when necessary.

Assist with vendorrelationships involving Credit/Debit Card processing to include updates to theprogram and changes required as dictated by updates.

Manage productivity ofcards and provide management reports as needed.

Providetroubleshooting expertise to find resolution to cards not operating/ processingcorrectly.

Assist with card compromise/fraud warning issues to include reissuing of cards, maintaining loss reports, maintaining compromised lists utilizing Excel, and notifying affected customers.

Investigate unauthorized card transactions, process charge backs/retrievals, and maintain records/correspondence to customers as required by regulatory and compliance agencies.

Respond to EnFactAlerts.

Provide requiredreporting to compliance of suspicious activity reported.

Monitor and implement workflow improvements within the Card Service Department with the assistance of the Deposit Operations Officer.

Assist in thedevelopment and testing of card services business continuity.

Assist in the update and maintenance of policies and procedures for the Bank’s Credit/Debit card programs.

Manage escalated calls to resolution.

Process credit card payments.

Create a teamatmosphere with other departments within the Bank.

ADDITIONAL DUTIES

Maintenance/deletion of cards.

Assist customers as it relates to card services.

Assist auditors/examiners as it relates to card services.

Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

High School Diplomarequired. A business related 2/4 year college degree is preferred.

At least 3 years of bankingexperience, or equivalent office experience, is required.

A highly technicalbackground is required in order to perform complicated problem solving andsystem updates.

Excellent writtenand verbal communication skills.

Ability to handlemultiple priorities at one time (multitasking).

Ability toeffectively present information and respond to questions from staff, managementand external customers/vendors.

Ability to workeffectively within a team and individually.

Proficient user ofMicrosoft Office products including Word, Excel, and Outlook required.

Ability to respond effectively to a constantly changing, ever developing, process.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer forextended periods of time.

Ability to grasp objects utilizing the fingers(fine motor manipulation).

Occasional travel may be required for training.

Extended working hours may be required at times,

Ability to hear and speak.

Ability to sit for long periods of time.