Card Payments Product Owner, Senior Associate

Aumni; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Product Owner to lead end-to-end delivery for Pay Chase Payments’ digital credit payment UX and platform. You will partner cross-functionally to build scalable, resilient, customer-led payment experiences and drive the product lifecycle from concept through launch.

You will act as the voice of the customer, guide successful product launches, gather feedback, and ensure top-tier client experiences. This role demands collaboration, curiosity, and empowerment across teams.

Qualifications

• 5+ years of product management or related domain experience.
• Strong knowledge of the product development lifecycle.
• Proven ability to lead lifecycle activities from discovery to value management.

Responsibilities

• Develops product strategy and vision delivering customer value.
• Leads discovery and market research to identify customer needs and translate insights into the roadmap.
• Owns, maintains, and evolves the product backlog to support the strategic roadmap.
• Defines and tracks key success metrics (cost, adoption, risk, reliability).

Skills

Product management

Product lifecycle

Voice of the customer

Cross-functional collaboration

Job description

Lead end-to-end product delivery for Pay Chase Payments’ digital credit payment UX and platform while partnering cross-functionally to build scalable, resilient, customer-led payment experiences. Our team owns the digital UX and platform experience that enables customers to pay their loans, leases, and lines of credit. With a strong commitment to scalability, resiliency, and stability.

As a Product Owner on the Card Payments team, you will help innovate new product offerings and lead the end-to-end product lifecycle. You will serve as the voice of the customer, building profitable products that deliver meaningful customer value. In this role, you will guide successful product launches, gather and incorporate feedback, and ensure top-tier client experiences. Your work will span a wide range of initiatives—from improving efficiency and ease-of-use across our payment platform, to developing new payment features, to partnering with key co-brand stakeholders. You will collaborate closely with cross-functional teams to deliver high-quality experiences that exceed customer expectations—on a team with a culture that is collaborative, curious, and empowering.

Job responsibilities

• Develops product strategy and vision that delivers customer value
• Leads discovery and market research to identify customer needs and translate insights into the product roadmap
• Owns, maintains, and evolves the product backlog to support the strategic roadmap and value proposition
• Defines and tracks key success metrics (e.g., cost, feature adoption/functionality, risk posture, reliability)

Required qualifications, capabilities, and skills

• 5+ years of experience (or equivalent expertise) in product management or a relevant domain
• Strong knowledge of the product development lifecycle
• Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Experience operating in a highly matrixed, complex organization
• Experience in Payments and/or the Credit Card industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on‑site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well‑known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Lead end-to-end delivery of Pay Chase Payments’ digital credit payment UX and platform, building scalable, resilient experiences.