Branch Specialist

Consumers Credit Union; Volo (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision benefits

401(k) plan

Job summary

Consumers Credit Union’s Volo, IL branch is seeking a full-time Branch Specialist. You will perform Concierge, Teller and Personal Banker tasks, greeting members, processing transactions and opening accounts, while guiding them to the best financial solutions.

This is an entry‑to‑mid level growth path in financial services. The role requires a reliable, customer‑focused mindset, strong communication skills, and 40 hours/week availability with a schedule that includes evenings and Saturdays.

Qualifications

• High School diploma or equivalent.
• 1+ year experience in retail, customer service, sales or cash handling; banking/teller experience is a plus.
• Bilingual in Spanish preferred.
• Comfort promoting products with consultative, sales‑oriented conversations.
• Strong tech comfort with data systems, MS Office and web tools.
• Excellent communication and relationship building skills.
• Ability to multitask, stay organized and work in a fast pace environment.
• Positive, diverse, inclusive mindset and 40-hour weekly availability.

Responsibilities

• Welcome members and create a positive first impression.
• Assist and educate on self-service options, ITMs.
• Process transactions and resolve account/service needs.
• Open new consumer accounts with attention to detail.
• Suggest loans, mortgages and wealth management options.
• Suggest improvements to enhance member experience and branch ops.
• Maintain compliance with policies, procedures, audits, and balancing standards.

Skills

Customer service

Sales oriented

Cash handling

Bilingual Spanish

Technology proficiency

Communication skills

Multitasking

Team player

Education

High School diploma

Tools

Microsoft Office

Data systems

Interactive Teller Machines (ITMs)

Job description

Description

Join a Great Place to Work certified organization!

At Consumers Credit Union (CCU), we’re proud to be a Great Place To Work Certified organization that truly values what you bring to the table. We believe in developing talent, creating opportunity, and building meaningful careers.

Our Volo branch is looking for a full-time Branch Specialist, and this could be the perfect opportunity to launch or grow your career in financial services.

As a Branch Specialist, you'll take on a dynamic, hands‑on role that combines Concierge, Teller, and Personal Banker responsibilities. You'll welcome members, process transactions, open accounts, and connect people with the products and services that best fit their financial goals. It's a wonderful early career opportunity for anyone interested in banking or financial services who enjoys working with people and is eager to build a long‑term career.

Day-to-day responsibilities

• Welcome members in the branch creating a positive first impression
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs)
• Process transactions accurately and resolve account and service needs
• Open new consumer accounts efficiently and with attention to detail
• Identify opportunities to connect members with loans, mortgages, and wealth management services
• Recommend improvements that enhance the member experience and branch operations
• Maintain compliance with all policies, procedures, audits, and balancing standards

Qualifications

• High School diploma or equivalent
• At least 1 year of experience in retail, customer service, sales, or cash handling. Banking, Teller, or Personal Banker experience is a plus!
• Bilingual in Spanish (preferred)
• Comfortable promoting products and services and engaging in consultative, sales-oriented conversations
• Strong comfort level with technology, including data systems, Microsoft Office, and web-based tools
• Excellent communication skills and a natural ability to build relationships
• Ability to multitask, stay organized, and thrive in a fast-paced environment
• Positive, team-oriented mindset with a high level of integrity and commitment to inclusion & diversity
• Availability to work 40 hours per week within the following schedule:
  • Monday - Thursday: 8:30AM - 5:30PM, Friday: 8:30AM - 6:30PM, Regular Saturdays: 8:30AM - 1:30PM

Compensation & Benefits

The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work, and we're committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: [e-mail] or 877-275-2228.