Card Fraud Analyst

PSECU Pennsylvania State Employees Credit Union; United States; Hybrid; USD 65,000 - 85,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Card Fraud Analyst in the Plastic Card Fraud Unit to monitor fraud alerts, analyze transactions, and prevent ATM and Visa card fraud. You will review suspicious activity, document findings, and collaborate with members, merchants, and internal teams.

You will stay current on Regulation E, Regulation Z, and Visa/Debit rules, work Monday through Friday 9:00am–5:00pm with one day onsite, and contribute to fraud prevention strategies.

Qualifications

• High School diploma or equivalent required.
• Knowledge of Regulation E, Regulation Z, and Visa/Debit network rules as they relate to card fraud.
• Experience with fraud monitoring and investigation processes is preferred.

Responsibilities

• Review fraud alerts and analyze account activity to detect and prevent fraud.
• Investigate member disputes arising from lost/stolen cards or fraudulent activity.
• Document the history of events and actions taken for each incident.
• Communicate findings to management and stakeholders to improve fraud prevention.
• Stay up-to-date with evolving fraud trends and reviews of reports and dashboards.

Skills

Fraud Monitoring

Disputes Investigation

Documentation

Reg E Knowledge

Reg Z Knowledge

Visa/Debit Rules

Vendor/Partner Communication

Education

High School Diploma

Tools

Fraud software

Proprietary databases

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

Card Fraud analysts in the Plastic Card Fraud Unit are cross trained to utilize fraud systems and databases for the detection and prevention of ATM and Visa card fraud.

Fraud alerts and suspicious transaction activity are reviewed and investigated daily. Investigation of account activity requires accurate compilation and documentation of facts as information is exchanged between members, retail merchants, and other internal and external parties. Fraud Analysts will work to achieve four primary business unit objectives: Financial Objective: Minimize fraud loss to members and PSECU; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud procedures; Learning and Growth Objective: Maintain the education requirements of the business unit to improve fraud recognition skills, contribute to the improvement of fraud prevention strategies, and to educate members about fraud detection tools available through PSECU’s self-service channels.

Schedule: Monday - Friday 9:00am - 5:00pm. Required one day a week onsite.

• Fraud Monitoring: Reviews fraud alerts and reports generated by computer software (neural networks) and proprietary databases designed to detect fraud.
• Evaluates account activity to validate fraud and implements decisions, to include but not limited to, restriction of card services, application of fund holds, and suspension of account access to minimize interruption of service and fraud loss to members and PSECU.
• Investigates member transaction disputes originating from lost and stolen cards or fraudulent activity.
• Documents the history of events within the account activity to establish a timeline around when fraud is occurring.
• Performance Improvements and Training: Communicates backlogs in workflow, changes in fraud patterns, and/or processing inefficiencies to management, and recommends modification of fraud prevention strategies/policies/procedures.
• Continued education to keep up to date with new fraud trends in the cards industry.
• Assist in the testing of reports that provide the measurement of workflow.
• Provide assistance in cross training peers within the scope of the role.
• Compliance, Regulations, Bylaws: Maintains required knowledge of PSECU bylaws, policies, and internal practices as they relate to the role.
• Must have Regulation E, Regulation Z, and Visa/Debit Network operation rules knowledge as they relate to card fraud and cardholder dispute.
• Relationship Management: Communicates verbally and in writing with members, merchants, and other third parties to validate authenticity of check deposits, availability of funds, transaction activity, or to obtain relevant evidentiary matter for submission to the appropriate authorities.
• Communicates with merchants regarding known fraud and negotiates the cancellation of pending sales, gift cards, or shipment of merchandise.
• Communicates verbally and in writing with internal business units to effectively meet member needs.
• Back-Office Support: Reviews daily reports and email inboxes.
• Process incoming mail to the unit.
• Provides backup support for other skills within the dispute’s units.
• Other duties as assigned.

Qualifications:

High School (Required) Any equivalent combination of experience and education. | Required In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.