Part Time - Fraud Prevention Tech

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 21,000 - 30,000; Part time

Job summary

State Employees' Credit Union in North Carolina seeks an entry-level peak time agent for its call center focused on debit and credit card fraud. You will handle inquiries, respond to suspicious activity, and help protect members' accounts in a fast-paced environment.

Role involves outbound and inbound calls, collaboration with staff, and training for potential hybrid work after onboarding. Strong communication and reliability are essential for success.

Qualifications

• Excellent personal communication skills and problem-solving abilities.
• Willingness to help others and cooperate with coworkers.
• Must speak English fluently.

Responsibilities

• Review tools to prevent fraudulent activity on debit and credit cards.
• Assist members with questions regarding fraudulent activity on their cards.
• Make outbound calls about suspicious activity to members.
• Answer inbound calls from members about activity on debit/credit cards.
• Submit affidavits of fraud and communicate fraud trends to supervisors.

Skills

Communication

Problem solving

Teamwork

English fluency

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Entry-level peak time position involves working in a call center environment for debit and credit cards.

Reviewing all available tools to prevent potential or continued fraudulent activity on debit and credit cards.

Assisting members with questions and concerns regarding fraudulent activity on debit and credit cards.

DIMENSIONS:

• Constant contact with members, and branch employees via phone.
• Make outbound calls to members concerning suspicious activity in debit and credit systems.
• Answer all inbound calls from members concerning activity on debit and credit cards.
• Communicate emerging fraud trends to supervisors and other applicable staff.
• Submit affidavits of fraud.

REQUIREMENTS:

• Possess excellent personal communication skills, good problem-solving skills, well organized, professional, resourceful, and have a willingness to help others.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Internal communication via email and inner office chat.
• Must be professional in all interactions with members and co-workers.
• Must be able to work independently and as a member of a team.
• Must be able to work shift hours, a minimum of 15 hours a week. Example of schedules: MWF 10a-3p/11a-4p/12p-5p.

JOB ENVIRONMENT:

Shift schedule is an in-office position (hybrid potential after completion of training), working peak hours Monday-Friday (excluding holidays). Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

• Must be able to comprehend and carry out verbal and written instructions.
• Job requires a substantial amount of sitting.
• Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
• Use hands and fingers to press telephone keypad and lift telephone receiver.
• Must be able to comprehend phone calls.
• Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.