Card Department Associate

Gamers Guild AZ; Tempe, Northern (AZ, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

PTO up to 20 days/year

Sick time up to 5 days/year

Employee discounts

Free Gamers Guild AZ membership

Gym membership reimbursement

Payroll Advance

3 locations: Tempe, North Phoenix, HQ

Job summary

Gamers Guild AZ is seeking an organized, detail-oriented Card Department Associate to join our Tempe area stores. You will handle transactions, buy cards from customers, organize inventory, and fulfill orders while supporting the department manager in hitting sales goals.

You will work across three locations (Tempe, North Phoenix, Headquarter), with a focus on accurate stock, customer service, and efficient fulfillment processes.

Qualifications

• Must support Gamers Guild AZ Code of Conduct and values.
• Capable of lifting 20-30 lbs for up to 30 minutes per shift.
• Knowledge of MTG and other collectible card games.
• Ability to identify fake cards using guidelines.
• Able to sit/stand repeatedly during shifts.
• Familiar with inventory management software.
• Proficient with MS Office (Outlook, Excel).
• Strong work ethic and critical thinking.

Responsibilities

• Efficiently handling transactions at the register with accuracy and service.
• List trading cards for sale and organize inventory alphabetically.
• Perform regular inventory checks to maintain stock levels.
• Carry out shift duties per operating procedures.
• Adapt to new standardized processes as introduced.
• Buy trading cards from customers following store policies.
• Update inventory records in real-time for order processing.
• Coordinate with shipping carriers for timely deliveries.
• Provide order status updates and tracking information.
• Handle returns and exchanges per policy.

Skills

MTG knowledge

Customer service

Attention to detail

Inventory handling

Teamwork

Tools

Inventory management software

Excel

Outlook

Job description

Overview:

We are seeking an organized and detail-oriented individual who has retail experience and wants to work towards reaching their career goals within a growing organization. The Card Department Associate is responsible for providing excellent customer service, buying cards from customers, organizing and sorting card inventory, fulfilling card orders, and assisting the department manager in reaching sales and profit goals while working as a team.

Responsibilities:

Card Department Operations:

Efficiently handling transactions at the register, ensuring accuracy, and providing excellent customer service.

Listingtrading cards for sale and organizing them alphabetically within the inventory.

Performing regular inventory checks and audits to maintain accurate stock levels.

Carrying out assigned shift duties according to established operating procedures.

Adapting to new and improved standardized processes as introduced.

Buying various trading cards from customers, following store policies and pricing guidelines.

Reporting safety issues promptly to managers for resolution.

Maintaining a comprehensive understanding of department product lines to assist customers effectively.

Customer Service:

Efficiently handling transactions at the register, ensuring accuracy and providing excellent customer service.

Listingtrading cards for sale and organizing them alphabetically within the inventory system.

Performing regular inventory checks to maintain accurate stock levels.

Carrying out assigned shift duties according to established operating procedures.

Adapting to new and improved standardized processes as introduced.

Buying various trading cards from customers, following store policies and pricing guidelines.

Maintaining a comprehensive understanding of department product lines to assist customers effectively.

Accurately interpreting and understanding customer orders.

Verifying order details, including product specifications, quantity, and any special instructions.

Ensuring products are available and in stock for fulfillment.

Updating inventory records in real-time to reflect order processing.

Safely and securely packaging items to prevent damage during transit.

Adhering to packaging guidelines and standards to meet customer expectations.

Properly label packages with accurate shipping information.

Generating and attaching shipping labels in compliance with carrier requirements.

Conducting quality checks to verify the condition and accuracy of products.

Addressing any discrepancies or issues before shipping.

Coordinating with shipping carriers to arrange timely and cost-effective deliveries.

Choosing appropriate shipping methods based on customer preferences and urgency.

Providing customers with order status updates and tracking information.

Handling customer inquiries related to order fulfillment professionally and promptly.

Managing the process for returns and exchanges efficiently and in accordance with company policies.

Ensuring returned items are appropriately handled.

Focusing on meeting or exceeding customer expectations throughout the fulfillment process.

Eager to share ideas to continually improve our online ordering experience.

Utilizing order and inventory management systems and hardware such as label printers.

Qualifications:

Belief in the Gamers Guild AZ Code of Conduct and values.

Capable of lifting 20-30lbs for moderate durations, typically around 30 minutes per shift.

Categorical working knowledge of Magic: The Gathering as well as basic knowledge of various other collectible card games.

Ability to identify fake cards following a set of guidelines.

Ability to sit down and stand up repeatedly throughout a shift.

Capable of using inventory management system software.

Familiar with Microsoft Office including Outlook and Excel.

Strong work ethic and critical thinking skills.

Health Insurance available, $140/m covered by the company.

PTO up to 20 days/year depending on tenure.

Sick time up to 5 days/year.

Competitive pay based on experience

Employee discounts on products - usually cost + 10%, with some exceptions.

Free Gamers Guild AZ membership.

Payroll Advance - eligible after 120 days of employment, up to 5% of your annual pay. The limit goes up with tenure.

Gym membership reimbursement, up to $15/month

Other Details

Required Certifications/Licenses:None.

Position Type: Full Time

Starting Pay: $18.00 per hour and bumps to $18.50 after 90 days

Work Location: This role requires flexibility to work across all three locations: Tempe Store, North Phoenix Store, and Headquarter.

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.