Car Wash Team Lead

ZOOM EXPRESS CAR WASH; Willoughby Hills (OH); Vor Ort; USD 19.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free car washes

Paid Time Off

Continuing Education reimbursement 250

Flexible schedules

Refer a friend 200 bonus

Paid Training/Career Path Development

Free Uniforms

Zusammenfassung

Zoom Express Car Wash in Willoughby Hills, OH seeks a Team Lead to oversee daily operations and deliver exceptional customer service. You will organize shifts, monitor attendance, assign tasks, supervise staff, and resolve customer issues for a smooth, friendly wash experience.

We offer competitive pay with a monthly bonus opportunity, paid training, benefits, and flexible schedules for full-time or part-time roles in a growing team at a high-volume car wash facility.

Qualifikationen

• Polite, professional attitude required.
• Excellent customer service skills and problem-solving.
• Willingness to work flexible hours, including evenings and weekends.
• Able to stand for long periods and lift moderate weight.
• Able to work outdoors in all weather conditions and maintain safety.
• Strong written and verbal communication; good interpersonal skills.

Aufgaben

• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties to employees based on role and skills.
• Supervise employees and assist with tasks as needed.
• Handle customer issues and manage conflicts to ensure satisfaction.
• Balance cash drawers and prepare deposits.
• Greet customers and explain wash services; process payments.
• Maintain facility cleanliness and safety compliance.

Kenntnisse

Customer service

Professional attitude

Flexible hours

Standing long periods

Lifting moderate weight

Outdoor work

Communication skills

Interpersonal skills

Safety awareness

Follow directions

Jobbeschreibung

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!ZOOM EXPRESS CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today! Multiple positions available including Management and Non-management.Benefits:Competitive Pay + Opportunity to Earn a Monthly Bonus***FREE CAR WASHES***·· Paid Time Off· Continuing Education reimbursement $2500 annually· Flexible schedules/work life balance· Refer a friend $200 bonus· Paid Training/Career Path Development· Free UniformsFull-time OR Part-time Positions availablePosition Overview:The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.Duties and Responsibilities:Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash depositsAdditional Tasks:Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car washPerform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)Provide assistance to customers in any area concerning car wash processMove or direct cars into the express wash tunnel with a pleasant, focused, and competent attitudePoints to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.Smiles at customer and does thumbs up after guest is in neutral with no brakesCarry out visual inspection of vehicles to confirm their condition before sending them into the wash areaEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyEnsure vacuums are unclogged, trash cans emptied, and hoses properly hungWith a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.Qualifications:Ability to display courteous and professional attitudeExcellent customer service skills to ensure optimum customer satisfactionStrong ability to work flexible hours, such as evenings and weekendsAbility to work standing over long periods of timeAbility to lift items of moderate weightAbility to work outdoor and be efficient in all weather conditionsAbility to interact ethically with fellow employees and customersExcellent written and oral communication skills, as well as interpersonal skillsStrong ability to handle the physical demand of the jobAbility to follow directions and correctly implement tasks.Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description. **