Car Wash Operations Assistant Manager

Nouria; Wilmington (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Employee assistance programs

Tuition assistance

Voluntary benefit offerings

Job summary

Nouria's Golden Nozzle Car Wash in Wilmington, MA is hiring an Assistant Manager to support daily site operations, coach a high‑performing team, and ensure outstanding customer service in a fast-paced environment.

You will work with the Site Manager to optimize throughput, oversee safety and maintenance, handle scheduling, and contribute to sales initiatives and loyalty program growth, delivering a clean, welcoming experience for every guest.

Qualifications

• Supervisory or leadership experience preferred in service industries.
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with commitment to delivering exceptional service.
• Basic knowledge of car wash equipment and safety standards is a plus.

Responsibilities

• Supervise daily site operations including staffing support and scheduling.
• Ensure facility, equipment, and grounds are clean, safe, and operational.
• Optimize workflow to minimize wait times and enhance customer experience.
• Provide best-in-class customer service addressing inquiries and concerns.
• Assist with sales initiatives and membership growth strategies.
• Monitor inventory levels and coordinate restocking of supplies.
• Enforce safety procedures and regulatory compliance.
• Review KPIs and performance metrics to improve site performance.
• Lead shifts and oversee operations in the Site Manager’s absence.

Skills

Leadership

Customer service

Communication

Multitasking

Team coaching

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

General Summary of the position:

Assistant Manager – Golden Nozzle Car Wash

What You’ll Do:

Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience.

Golden Nozzle Car Wash is seeking a hands‑on, motivated Assistant Manager to support the daily operations of our high‑volume car wash facility. This role is ideal for someone who thrives in a fast‑paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service.

As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.

A day in this role may include:

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
• Provide best‑in‑class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
• Enforce company safety procedures and regulatory compliance standards
• Support review of operational reports, KPIs, and performance metrics to improve site performance
• Partner with the Site Manager to execute site‑specific goals and business initiatives
• Help resolve employee and customer concerns to maintain a positive, productive environment
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Core Competencies

• Problem Solving & Decision Making
• Team Leadership Support & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications

(Experience and skills that will help you succeed in this role)

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
• Ability to motivate, coach, and support a high‑performing team
• Strong organizational, communication, and multitasking skills
• Customer‑first mindset with a commitment to delivering exceptional service
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts including evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from –10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast‑paced, team‑oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Benefits:

• medical
• dental
• vision coverage
• 401(k) savings plan
• paid time off
• paid holidays
• company-paid life insurance
• disability benefits
• employee assistance programs
• tuition assistance
• voluntary benefit offerings

Benefits eligibility and plan provisions are subject to program terms.

Starting Rate: $18.00

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.