Car Wash: Customer Experience & Upsell Pro

Express Wash Concepts LLC; Roseville (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Pay increases tied to training

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts LLC is seeking a Team Member at its Clean Express Auto Wash location in Roseville, Michigan. Starting at $15.00 per hour, you’ll focus on delivering outstanding customer service, presenting monthly unlimited car wash packages, and upselling products to customers.

You’ll work outdoors in all weather, stand and move throughout shifts, and learn the wash process and equipment with ongoing training.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.).
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

Skills

Customer service

Upselling

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts LLC is seeking a Team Member at its Clean Express Auto Wash location in Roseville, Michigan. Starting at $15.00 per hour, you’ll focus on delivering outstanding customer service, presenting monthly unlimited car wash packages, and upselling products to customers.

You’ll work outdoors in all weather, stand and move throughout shifts, and learn the wash process and equipment with ongoing training.