Car Wash Assistant Manager

Mr.-Clean-Car-Wash; Norcross (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mr. Clean Car Wash in Norcross, GA, is seeking a Car Wash Assistant Manager – Express to support the General Manager in daily operations and to lead by example. You will uphold brand standards, ensure safety and efficiency, and deliver outstanding guest service at our Express site.

This role offers a clear path to leadership and includes bonus opportunities based on KPIs, with emphasis on customer satisfaction and operational excellence.

Qualifications

• Strong customer service experience.
• Experience in operations and equipment oversight.
• Experience training staff on processes and quality standards.
• Experience supporting sales and loyalty programs.

Responsibilities

• Provide excellent customer service to ensure guest satisfaction.
• Assist the General Manager in managing site operations, production, labor, and profitability.
• Train, coach, and certify team members on company processes, safety, and procedures.
• Open and close the site, ensuring security, cash handling, and tasks are completed.
• Complete daily, weekly, and monthly maintenance and administrative duties.
• Ensure the site remains clean, safe, and well-maintained.
• Respond quickly to and resolve equipment or mechanical issues.
• Maintain inventory of chemicals and supplies; place orders as needed.
• Drive sales, memberships, and loyalty programs to grow business.
• Ensure proper staffing levels and cover in congested areas.
• Uphold brand standards in cleanliness, equipment function, and appearance.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Operations management

Staff training

Sales & loyalty growth

Labor planning

Safety compliance

Education

High school diploma or equivalent

College degree a plus

Job description

Job Purpose:As a Car Wash Assistant Manager – Express at Mr. Clean Car Wash, you will support the General Manager in daily operations to ensure smooth, efficient, and customer-focused site performance. You’ll help lead the team by example, ensuring brand standards are upheld, operations run safely and efficiently, and all guests receive outstanding service. This role is a key stepping stone to a future leadership position and includes bonus opportunities based on key performance indicators.Key Responsibilities:Provide excellent customer service to ensure guest satisfaction.Assist the General Manager in managing site operations, production, labor, and profitability.Train, coach, and certify team members on company processes, safety, and procedures.Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed.Complete daily, weekly, and monthly maintenance and administrative duties.Ensure the site remains clean, safe, and well-maintained (including tunnel, lot, lobby, restrooms).Respond quickly to and resolve any equipment or mechanical issues.Maintain an adequate inventory of chemicals and supplies; place orders as needed.Drive sales, memberships, and loyalty programs to grow business.Ensure proper staffing levels based on business needs and support team coverage in congested areas.Uphold brand standards in cleanliness, equipment function, and associate appearance.Perform other duties as assigned by the General Manager.Required Experience:Customer service experienceOperational experience, including equipment oversight and maintenanceExperience in training staff on processes and quality standardsExperience supporting sales and loyalty program growthExperience managing labor, supply use, and site presentationPreferred Experience:2+ years of experience in a car wash environment and/or 1+ year of experience in a supervisory or assistant manager roleExperience in retail or hospitalityRequired Skills and Abilities:Ability to work outdoors in all weather conditions and seasonsAbility to be on your feet for extended periods or the entire work shiftPhysically able to bend, stoop, squat, kneel, reach, and step to perform job dutiesAbility to carry up to 50 pounds for short distancesAbility to maneuver around vehiclesPreferred Education:High school diploma or equivalentA college education is a plusMinimum Qualifications:Flexible availability, including nights, weekends, and holidaysMust pass a pre-employment background check and drug screening