Capture & Automation Systems Engineer II

SGS Consulting; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

SGS Consulting is seeking a versatile hardware and software support specialist to help operate and improve R&D capture environments across Linux, Windows, and macOS. You will troubleshoot systems, assist with camera/optical and AV equipment, and contribute to reliability and throughput of study sessions.

The role involves scripting in Bash and Python, documenting issues, updating SOPs, and coordinating with researchers, engineers, and non-technical stakeholders to keep operations running

Qualifications

• Must adhere to data handling and participant privacy protocols for user study environments.
• Linux/Windows/Mac troubleshooting (terminal & CLI utilities).
• Networking knowledge and basic network debugging.
• Scripting ability in Bash and/or Python.
• Strong communication and teamwork across diverse functions.
• Experience with camera/optical systems, lighting, audio, or AV equipment (RME, Blackmagic, AVB).
• Root cause analysis in large-scale hardware/software systems.

Responsibilities

• Support capture operations through hardware/software troubleshooting and root cause analysis.
• Troubleshoot Linux, Windows, and macOS using terminal/CLI tools.
• Perform basic network debugging and issue triage for connectivity, DNS, DHCP, and routing basics.
• Develop and maintain lightweight automation scripts in Bash and/or Python.
• Support onsite user study environments and coordinate with stakeholders for readiness.
• Follow data handling and participant privacy protocols for user studies.
• Document procedures and fixes to support repeatable operations and knowledge sharing.
• Update SOPs as issues are resolved or processes change.
• Provide operational support for camera/optical systems, lighting, audio, and AV equipment.
• Coordinate across researchers, engineers, and non-technical sponsors to keep operations running smoothly.

Job description

SGS Consulting is seeking a versatile hardware and software support specialist to help operate and improve R&D capture environments across Linux, Windows, and macOS. You will troubleshoot systems, assist with camera/optical and AV equipment, and contribute to reliability and throughput of study sessions.

The role involves scripting in Bash and Python, documenting issues, updating SOPs, and coordinating with researchers, engineers, and non-technical stakeholders to keep operations running