Captain Server Banquets T Casual

FAIRMONT; Waimea/Kamuela (HI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tips

Job summary

Fairmont Orchid in Hawaii seeks a Banquet Captain to lead a busy banquet team and uphold the hotel’s luxury standards during events.

You will coordinate with the Banquet Chef, meeting planners, and external departments to ensure flawless service, proper setup, and exceptional guest experiences across ballrooms, boardrooms, and outdoor venues. Attention to detail and strong communication are essential.

Qualifications

• Leadership capabilities and good communication skills.
• Ability to focus on guest needs, remaining calm and courteous.
• Good reading, writing and oral proficiency in English.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail and self-motivation.

Responsibilities

• Act as a leader, mentor, and project a positive influence in Food & Beverage.
• Communicate with external departments to support functions.
• Ensure a positive first impression through cleanliness, setup and ambiance control.
• Check room sets, quantities, and staffing for events; coordinate with Banquet Chef.
• Conduct pre-function meetings and allocate staff; review banquet event orders.
• Coordinate with meeting planners and monitor upcoming groups and conventions.
• Supervise service standards during banquet operations and respond to guest concerns.

Skills

Leadership

Communication

English proficiency

Teamwork

Attention to detail

Job description

Job Description

The Banquet Captain is first level of line leadership in Banquets. The Banquet Captain is responsible for their area of operation and will implement and maintain the vision of the hotel.

Banquets brings guests together in one of our spectacular ballrooms, modern boardrooms or an amphitheater under the stars. With a gorgeous private beach, cascading waterfalls, serene gardens, lush lawns and expansive ocean views Fairmont Orchid offers a diverse and dynamic with 110,000 square feet of flexible indoor and outdoor space.

What you will be doing:

• Act as a leader, mentor, and project a positive influence in Food & Beverage
• Must be able to effectively communicate with external departments in a timely manner to support food & beverage functions.
• Ensure a positive first impression of banquet events for our guests through detailed cleanliness, set-up and ambiance control.
• Check all room sets prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. Check all china, glassware, silverware, and linen items needed for the event. Inform staff of specific needs for buffets and receptions. Check staffing needs for upcoming events. Check inventory needs for all upcoming events. Assure that food signs are ready for functions.
• Conduct pre-function meetings to ensure personal hygiene and appearance standards of staff are met. Allocate stations and partners for staff. Review banquet event orders.
• Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
• Be aware of all upcoming groups and major conventions over upcoming 90 days. Review assigned work functions for the entire day and the next week. Read all assigned banquet menus and ask if specific items are unclear. Complete all daily administrative tasks.
• Participate in scheduled internal and external departmental meetings as required.
• Supervise the maintenance of service standards during banquet service operations
• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications: Qualifications

Your experience and skills include:

• Leadership capabilities and good communication skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
• Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card)
• Valid Drivers' License, required

Additional Information

Hourly Rate: $16.50 USD + tips

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

**Our commitment to Diversity & Inclusion: **We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

**About Fairmont Hotels & Resorts: **At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits!

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