Captain Server Banquets (T) (Casual)

Fairmont; Waimea/Kamuela (HI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical/vision/drug benefits

Employer-paid life insurance

401(k) with matching

Paid holidays and vacation

Hotel employee discounts

Travel program and hotel discounts

Complimentary meals

Job summary

Fairmont Orchid on Hawai‘i Island seeks a Banquet Captain to lead banquet operations in our luxury setting. You will supervise staff, ensure flawless event setup, and coordinate with the Banquet Chef and meeting planners to deliver exceptional guest experiences.

You will maintain high standards of cleanliness and ambiance, manage staffing for functions, and uphold HACCP and safety procedures in a dynamic event environment. This role offers competitive wages and a collaborative team atmosphere.

Qualifications

• Leadership and communication skills with a guest-first approach.
• English reading, writing and speaking proficiency required.
• Ability to work as part of a cohesive team in a luxury hotel.
• Detail-oriented with strong operational awareness for events.
• State and federal food safety requirements to work in F&B.
• Blue Liquor Card and valid driver’s license are a plus.

Responsibilities

• Lead and mentor staff, projecting a positive influence in Food & Beverage.
• Coordinate with external departments to support F&B functions.
• Ensure pristine setup, ambiance and cleanliness for events.
• Review event orders, quantities, timing and staffing needs.
• Conduct pre-function meetings and allocate stations for staff.
• Communicate with meeting planners and review upcoming groups.
• Monitor staffing, inventory and signage for functions.
• Attend internal and external departmental meetings as required.
• Maintain service standards and handle guest concerns promptly.
• Support other outlets during peak times; follow HACCP guidelines.
• Adhere to fire, life safety and emergency procedures.

Skills

Leadership

Communication

Guest service focus

English proficiency

Teamwork

Detail oriented

Multilingual advantage

Safety compliance

Education

Custodian of health/safety compliance

Job description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

The Banquet Captain is first level of line leadership in Banquets. The Banquet Captain is responsible for their area of operation and will implement and maintain the vision of the hotel.

Banquets brings guests together in one of our spectacular ballrooms, modern boardrooms or an amphitheater under the stars. With a gorgeous private beach, cascading waterfalls, serene gardens, lush lawns and expansive ocean views Fairmont Orchid offers a diverse and dynamic with 110,000 square feet of flexible indoor and outdoor space.

What you will be doing:

• Act as a leader, mentor, and project a positive influence in Food & Beverage
• Must be able to effectively communicate with external departments in a timely manner to support food & beverage functions.
• Ensure a positive first impression of banquet events for our guests through detailed cleanliness, set-up and ambiance control.
• Check all room sets prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. Check all china, glassware, silverware, and linen items needed for the event. Inform staff of specific needs for buffets and receptions. Check staffing needs for upcoming events. Check inventory needs for all upcoming events. Assure that food signs are ready for functions.
• Conduct pre-function meetings to ensure personal hygiene and appearance standards of staff are met. Allocate stations and partners for staff. Review banquet event orders.
• Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
• Be aware of all upcoming groups and major conventions over upcoming 90 days. Review assigned work functions for the entire day and the next week. Read all assigned banquet menus and ask if specific items are unclear. Complete all daily administrative tasks.
• Participate in scheduled internal and external departmental meetings as required.
• Supervise the maintenance of service standards during banquet service operations
• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Leadership capabilities and good communication skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
• Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card)
• Valid Drivers' License, required

Additional Information

Hourly Rate:$16.50 USD + tips

Visa Requirements:Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS