Captain, Ferry Operations & Guest Experience

Hornblower Corp; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Hornblower Group is seeking a Captain to lead cruise operations aboard a Coast Guard-inspected passenger vessel. You will ensure guest safety, quality, and profitability while directing crew and maintaining vessel systems.

The role requires a high school diploma or equivalent, a 100-ton license, and a minimum of five years marine experience with leadership as captain. Excellent communication and maintenance knowledge are essential, with flexibility for evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Must currently possess 100-ton license with a satisfactory record.
• Minimum of five years marine experience—preferably to include two years as a captain with an outstanding record.
• Detailed working knowledge of ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications and navigation.
• Must be able to operate vessel in accordance with all Coast Guard rules and procedures.
• Vessel handling and navigation knowledge required.

Responsibilities

• Lead Cruise Execution: supervise crew, ensure safety, guest satisfaction and adherence to procedures per the Product Management Guide.
• Manage Operations Team: recruit, train, schedule, and evaluate crew performance.
• Oversee Guest Service: resolve guest issues and ensure safety programs are followed.
• Handle Administration: payroll, records, safety training, incident reporting, and scheduling.

Skills

Guest service

Microsoft Office

Leadership

Education

High school diploma or equivalent

100-ton license

Job description

Hornblower Group is seeking a Captain to lead cruise operations aboard a Coast Guard-inspected passenger vessel. You will ensure guest safety, quality, and profitability while directing crew and maintaining vessel systems.

The role requires a high school diploma or equivalent, a 100-ton license, and a minimum of five years marine experience with leadership as captain. Excellent communication and maintenance knowledge are essential, with flexibility for evenings and weekends.