Captain - Dining Room

Manhatta; New York (NY); On-site; USD 12,899 - 18,372; Full time

Benefits offered by this job

Competitive pay and tips

Comprehensive health coverage

Generous paid time off

Matched 401(k) plan

Dining discounts

Commuter benefits

Job summary

A renowned dining venue in NYC seeks a Dining Room Captain to enhance guest experiences through exceptional service and team leadership. Ideal candidates should have over 3 years' experience in a service role, demonstrate strong hospitality skills, and the physical ability to meet service demands. This position offers competitive pay, health benefits, and a culture that encourages growth and community engagement.

Qualifications

• 3+ years' experience in a service role in a similar environment.
• Ability to stand or walk for long periods.
• Fluency in English; additional languages preferred.

Responsibilities

• Ensure memorable experiences for guests.
• Lead service team with hospitality standards.
• Maintain cleanliness and appearance in the restaurant.

Skills

Service experience

English fluency

Ability to lift 30 lbs

Multi-tasking

Job description

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are

Th Captain is responsible for ensuring that all guests who dine with us have memorable experiences filled with hospitality, delicious food and drinks, and exceptional service. The Captain is an integral member of our Service team and is ultimately responsible for the sale and service of our food and beverages, while acting as a leader on the floor and providing our guests with warm and attentive hospitality.

What you’ll do

• Consistently support a culture of Enlightened Hospitality
• Demonstrate mastery of all food and beverage menu items, fluency of all ingredients and preparations, and the ability to make recommendations according to guest preferences
• Consistently follows and leads the team on steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
• Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen during service
• Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service
• Demonstrates an eagerness to continue to learn and grow
• Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

What we need from you

• 3+ years’ experience in a Service role in a similar environment
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time
• Ability to balance & carry multiple plates, glass racks and/or glasses, and lift objects up to 30 lbs.

What you’ll get from us

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Dining Room Captain, you’ll enjoy:

• Competitive pay: Hourly rate of $11.35/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Pre‑tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.