Captain - Customer Service

Dave n Busters; Village of Islandia (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative entertainment venue is seeking enthusiastic Captains to create memorable experiences for Guests. In this dynamic role, you will ensure that every visitor feels welcomed and valued, guiding them through a fun-filled environment of games, dining, and excitement. You will be the face of the venue, responsible for maintaining safety and security while delivering exceptional customer service. If you thrive in a fast-paced setting and enjoy making people smile, this is the perfect opportunity to join a vibrant team where no two days are the same. Embrace the chance to work in a place where fun is the priority and every moment counts!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Strong communicator required for guiding Guests through experiences.
• Ability to maintain safety and security in various areas.

Responsibilities

• Deliver an unparalleled Guest experience with food, drinks, and games.
• Act as an ambassador and assist Guests with requests.

Skills

Communication Skills

Customer Service

Problem-Solving

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
• Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses