Captain - Customer Service

Dave n Busters; Gloucester Township (NJ); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic Captains to elevate guest experiences in a vibrant entertainment environment. This role is all about making positive first impressions, ensuring guests feel welcomed, and providing top-notch service. Captains will be the friendly faces guiding guests through dining, gaming, and retail experiences, while also ensuring safety and security throughout the venue. If you thrive in a dynamic setting and enjoy engaging with people, this is the perfect opportunity to join a fun-loving team and create memorable moments for guests every day.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Strong communicator with a focus on guest experience.
• Ability to handle multiple tasks and maintain a positive attitude.

Responsibilities

• Delivering an unparalleled guest experience with food, drinks, and games.
• Acting as an initial point of contact for safety and security.

Skills

Communication Skills

Customer Service

Problem-Solving

Education

High School Diploma

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
• Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses