Director of Visitor Experience & Accessibility

NYHistory; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision and life ins.

Disability coverage

403(b) retirement plan

Flexible spending accounts

Employee Assistance Program

Store discount

Free museum admission

Job summary

The New York Historical seeks a Director of Visitor Services to lead welcoming, accessible experiences across all touchpoints at the Central Park West campus. The role blends strategic planning with hands-on leadership of admissions, membership, and guest services, ensuring inclusive programs for diverse audiences.

This senior position requires 7–10 years of experience, strong budget oversight, and a proven record of mentoring staff in a union environment.

Qualifications

• 7–10 years of relevant work experience with at least 5 years in management.
• Experience in a unionized environment preferred.
• Ability to lead visitor services operations and staff.
• Strong budget oversight and financial management skills.

Responsibilities

• Lead and train visitor services staff and managers.
• Oversee admissions, membership, coat check, switchboard, ticketing, and group sales; manage Tessitura.
• Schedule staff to cover visitor and operational needs.
• Maintain high standards of customer service in lobby and public spaces.
• Collaborate with Development and External Affairs on membership and communications.
• Produce management reports on attendance, accessibility, and operations.
• Ensure accessibility standards and staff training.
• Stay current on visitor experience trends and security protocols.

Skills

People management

Customer service

Budget management

Communication

Accessibility awareness

Leadership

Tools

Tessitura

POS system

Excel

Job description

The New York Historical seeks a Director of Visitor Services to lead welcoming, accessible experiences across all touchpoints at the Central Park West campus. The role blends strategic planning with hands-on leadership of admissions, membership, and guest services, ensuring inclusive programs for diverse audiences.

This senior position requires 7–10 years of experience, strong budget oversight, and a proven record of mentoring staff in a union environment.