Capital City Intelligence Center Lead Analyst*

City-of-Richmond,-Va; Richmond (VA); On-site; USD 74,000 - 92,000; Full time

Job summary

The City of Richmond Police Department seeks a Lead Analyst to join the Capital City Intelligence Center (CCIC). This role serves as the primary contact for daily CCIC operations and supervises staff who monitor camera systems, respond to live events, and relay information to officers by radio.

The Lead Analyst provides oversight, ensures documentation standards, coordinates staffing, and serves as a subject-matter expert for Capital City Intelligence Analysts.

Qualifications

• Two years of progressively responsible work experience in law enforcement or public safety organization
• Experience working in a real-time crime center, intelligence center, 911/dispatch center, or similar operation
• Experience monitoring live video surveillance systems and identifying criminal or suspicious activity
• Prior supervisory or lead experience, including training, scheduling, or evaluating staff
• Experience supporting major events, special operations, or critical incident response
• Equivalent combination of training and experience as approved by the department

Responsibilities

• Oversee CCIC operations and supervise analysts.
• Coordinate analytical work for active and recent incidents, events, and operations.
• Conduct advanced research using video systems, open-source media, and public safety databases.
• Prioritize tasks based on incident scope and demand.
• Provide guidance, mentorship, and workflow direction to CCIC staff.
• Ensure documentation standards and operational continuity across shifts.
• Staff CCIC operational hours and post overtime opportunities.
• Train staff on systems and methodologies.
• Liaise with internal divisions and external agencies during incidents.

Skills

Communication

Information flow

Team coaching

Training staff

Analytical reporting

Statistical analysis

Public safety coordination

Radio communications

Workflow direction

Education

High School Diploma or GED

Tools

Computer Aided Dispatch

Records management systems

Video surveillance systems

Job description

The City ofRichmond Police Department is seeking a Lead Analyst to join the Capital City Intelligence Center (CCIC). This role will serve as the primary point of contact for daily CCIC operations and supervise the staff who monitor camera systems to detect criminal or suspicious activity, process analytical queries alongside live events, and relay key information by radio to responding police officers.

The Lead Analyst provides operational oversight, upholds analytical and documentation standards, coordinates staffing, and serves as a subject-matter expert for Capital City Intelligence Analysts.

Supervision Exercised/Received:

• Exercised: This classification typically supervises other employees.
• Received: This classification typically reports to a supervisor or manager.
• Note: Other reporting relationships may apply.

The anticipated hiring range is $73,672 - $92,000.

• Performing the duties of a Capital City Intelligence Analyst as needed
• Coordinating analytical work in support of active and recent criminal incidents, major events, and special operations
• Conducting advanced research using video systems, open-source media, automated license plate readers, and public safety databases
• Prioritizing tasks based on incident scope and operational demand
• Providing technical guidance, informal coaching, mentorship, and workflow direction to CCIC Analysts with varied experience levels
• Ensuring accuracy, consistency, and compliance with documentation standards across all CCIC staff
• Ensuring operational continuity beyond standard hours, including serving as designated point of contact during supervisor absence
• Ensuring adequate staffing across all CCIC operational hours, including posting overtime opportunities are posted timely and special events are staffed properly
• Training staff in systems, tools, and methodologies
• Serving as a liaison to internal divisions or external agencies during incidents or for information sharing purposes

Must be available to work all three shifts to include days, evenings, midnights, and weekends.

This position is considered ESSENTIAL PERSONNEL, and the incumbent must be available to report to work during disasters, inclement weather, and other declared emergencies.

Successful completion of a thorough background investigation is required. Please note that the Police Department background process may take up to 45 days.

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Researchdesignmethods,procedures,andtechniques
• Police tactics,resources,language,and reportwriting
• Lawenforcementneeds,techniques,methods,and legal demands
• ComputerAided Dispatch
• Recordsmanagementand automated reportwritingprograms and needs
• Operation of standard office equipment and a personal computer with job-related software applications
• Procedures and practices related to directing the operations of a real time crime/intelligence center e.g. ensuring compliance, monitoring staffing levels, overtime, etc.

Skills (some combination of the following):

• Assisting sworn personnel in the reduction and prevention of crime and the apprehension of criminals
• Communicating with various internal and external departments
• Ensuring the free flow of information between and among investigators and the law enforcement community
• Providing support functions for law enforcement activates and staff
• Communicating effectively both orally and in writing
• Analyzing,interpreting,and reportingstatisticalresearchfindings onmattersrelated tolawenforcementactivities
• Maintaining records efficiently and accurately and preparing clear and concise reports
• Supervising others, including conducting performance evaluations, assigning work, and coaching
• Training other employees on systems and tools

Abilities (some combination of the following):

• Develop and maintain tactical,strategic,administrative,and operational analytical capabilities
• Establish and maintain effective working relationships with management,assigned staff,othercityemployees,public officials,outside agencypersonneland the general public
• Uselogical and creative thoughtprocesses to develop solutions according towrittenspecificationsand/ororal instructions
• Follow standard procedures and established practices to resolve problems
• Prioritize
• Be organized
• Coach and direct the workflows of others

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED required
• Two (2) years of progressively responsible and knowledgeable work experience (sworn or non-sworn) in law enforcement or a public safety organization
• Experience working in a real-time crime center, intelligence center, 911/dispatch center, or similar public safety operation
• Experience monitoring live video surveillance systems and identifying criminal or suspicious activity
• Prior supervisory or lead experience, including training, scheduling, or evaluating staff
• Experience supporting major events, special operations, or critical incident response
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS AND EXPERIENCE:

• 3 years of supervisory experience in a law enforcement setting/Real Time Crime Center

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Must possess a valid Driver's License
• Must obtain and maintain VCIN (Virginia Criminal Information Network) certification. Training is provided on duty, and certification testing is completed within the first six months of hire