Capacity Portfolio Representative - Full-time Roles starting Spring/Summer 2027

chrobinson; United States; Hybrid; USD 35,000 - 43,000; Full time

Job summary

C.H. Robinson in the United States is hiring a Capacity Portfolio Representative to blend inside sales, account management, and operations, growing and managing a carrier portfolio.

You will match the right truck with the right shipment at the right time and price, delivering exceptional service. You'll engage with trucking company owners, dispatchers, and drivers, build relationships, and use carrier tools to optimize performance, with a base salary plus monthly bonuses and a hybrid work

Qualifications

• High School Diploma or GED equivalent.
• Bachelor's degree preferred for growth.
• Experience using customer perspective to guide decisions and actions.
• Ability to persuade, motivate, influence, and negotiate with others.
• Strong decision-making, multi-tasking, communication and interpersonal skills.
• Enjoy solutions-driven work by leveraging tools to evaluate and make recommendations.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers' goals and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and reactivate them.
• Leverage technology such as automated booking products, carrier website, and mobile apps to enhance efficiency.
• Analyze freight market trends to make informed pricing decisions.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Provide outstanding service by addressing carrier issues promptly and implementing solutions.
• Collaborate with internal teams on shipment updates and operational execution.
• Maintain transit load visibility and reinforce on-time pickup and delivery expectations.

Skills

Negotiation

Communication

Multi-tasking

Relationship-building

Education

High School Diploma or GED

Bachelor's degree

Tools

Automated booking tools

Carrier website

Mobile apps

Job description

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

If you're driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You'll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success-and your own!

So, what can we do for you?

We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson's systems and processes. You'll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel.

Let's talk money...

We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.

Flexibility for your wellbeing

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you'll...

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers' business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Support Capacity Procurement

• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs

Deliver Exceptional Customer Service

• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Execute Process Efficiency

• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

You're a great fit if you have:

• High School Diploma or GED equivalent

Even better if you:

• Value a diverse and inclusive work environment
• Hold a Bachelor's degree from an accredited college or university
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision-making, multi-tasking, communication and interpersonal skills
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range

$25.48 - $31.25

Compensation details listed in th