Capacity Manager

Hirschbach; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Hirschbach is seeking a Logistics Capacity Manager to build relationships with contract carriers and manage load coverage across designated regions from Fort Worth, TX. The role emphasizes reliability, efficiency, and cost effectiveness in transportation solutions.

Responsibilities include maintaining carrier records, acquiring new partners, and coordinating with internal teams to ensure customer satisfaction while meeting performance standards and timely communications.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of relevant experience in transportation, logistics, or a customer-facing support role.
• Eagerness to learn carrier operations, tracking tools and freight booking systems.

Responsibilities

• Build and maintain strong relationships with contract carriers.
• Organize and maintain records of carrier contact info, preferred lanes, and rates.
• Continuously engage in new carrier acquisition and qualification.
• Manage coverage through outbound calls, load boards, and carrier outreach.
• Clearly communicate load-specific expectations, including tracking compliance.
• Monitor and enforce performance standards with carriers.
• Identify opportunities for improving service, efficiency, and profitability.
• Actively collaborate with internal teams to ensure customer satisfaction.
• Monitor and respond to carrier communications (email, phone) promptly.
• Maintain a results-driven approach to load coverage with urgency and accountability.
• Intra-California Team: Expected to book 30 - 70 loads per week
• OTR Team: Expected to book 20 - 40 loads per week
• Demonstrates basic understanding of logistics functions and load booking.
• Uses external tracking tools and carrier onboarding systems (Carrier 411, RMIS, Carrier Assured) at a foundational level.
• Learns to navigate carrier vetting and identify red flags.
• Provides call support to secure load coverage.
• Understands service expectations and escalates issues when necessary.
• Shows steady growth in volume and accuracy of bookings.
• Responds to communications in a timely and professional manner.

Skills

Communication

Customer service

Logistics understanding

Problem solving

Education

High school diploma or equivalent

Tools

Carrier 411

RMIS

Carrier Assured

Job description

The Logistics Capacity Manager is responsible for managing relationships with contract carriers to ensure reliable, cost-effective transportation solutions across designated regions. Hirschbach is committed to delivering exceptional service, and the Capacity Manager must consistently uphold high service standards while contributing to the organization’s efficiency and profitability.

Key Responsibilities

• Build and maintain strong relationships with contract carriers.
• Organize and maintain records of carrier contact info, preferred lanes, and rates.
• Continuously engage in new carrier acquisition and qualification.
• Manage coverage through outbound calls, load boards, and carrier outreach.
• Clearly communicate load-specific expectations, including tracking compliance.
• Monitor and enforce performance standards with carriers.
• Identify opportunities for improving service, efficiency, and profitability.
• Actively collaborate with internal teams to ensure customer satisfaction.
• Monitor and respond to carrier communications (email, phone) promptly.
• Maintain a results-driven approach to load coverage with urgency and accountability.
• Intra-California Team: Expected to book 30 - 70 loads per week
• OTR Team: Expected to book 20 - 40 loads per week
• Demonstrates basic understanding of logistics functions and load booking.
• Uses external tracking tools and carrier onboarding systems (Carrier 411, RMIS, Carrier Assured) at a foundational level.
• Learns to navigate carrier vetting and identify red flags.
• Provides call support to secure load coverage.
• Understands service expectations and escalates issues when necessary.
• Shows steady growth in volume and accuracy of bookings.
• Responds to communications in a timely and professional manner.

Schedule: Monday – Friday, 8:00 am-5:00 pm

Education And Experience

• Education: High school diploma or equivalent required.
• Experience: 0-2 years of relevant experience in transportation, logistics, or a customer-facing support role.
• Eagerness to learn carrier operations, tracking tools and freight booking systems.

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.