Capacity Management Analyst

UVA Health; Virginia (MN); On-site; USD 29,000 - 4,866,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Health Savings Plans

Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

Job summary

UVA Health, a leading academic medical center, is seeking a Scheduling Analyst to design, validate, and maintain scheduling templates across outpatient services. You will support the electronic scheduling system, respond to ITSM tickets, and collaborate with clinic leadership to optimize patient access and clinic workflow.

The role requires high school graduate with at least 3 years of relevant experience, and involves detailed data analysis, operational studies, and cross-team communication to

Qualifications

• Design, build, validate, maintain scheduling templates for outpatient departments.
• Provide expert technical support and education to internal and external customers.
• Collaborate with staff to optimize scheduling and clinic workflow.

Responsibilities

• Designs and builds scheduling templates for outpatient departments.
• Respond to ITSM tickets and prioritize requests by urgency.
• Coordinate schedule/template builds with clinic leadership.
• Conduct operational studies and ad hoc reporting to improve efficiency.
• Assist in evaluating projects and product development needs.

Skills

Scheduling analysis

Data analysis

Stakeholder communication

Team collaboration

Education

High school diploma or equivalent

Tools

Cadence platform

ITSM ticketing system

Job description

• Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and systems. Performs special projects using ad hoc reporting to extract information. Provides feedback to organizational stakeholders on findings and recommends changes to management and departments for continuous improvement initiatives. Serves as a liaison for internal and external customers for product development, evaluates projects and assists in the development process to meet project needs.
• Masters advanced template functions and serves as subject matter expert on template build
• Understands appointment slot designations and visit types to meet business/clinical needs
• Designs and conducts operational studies/reports that support assigned area
• Serves as liaison with internal and external customers
• Performs area-specific support activities
• Coordinates schedule/template build with clinic leadership
• Performs in depth analysis of custom reports and makes recommendations to scheduling templates to optimize patient access and increase operational efficiency
• Input schedule/template build using the Cadence platform
• Reviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments with team members
• Notifies leadership when requested changes do not follow expected template build guidelines
• Work collaboratively with team members
• Participate in meetings
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements

• Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and systems. Performs special projects using ad hoc reporting to extract information. Provides feedback to organizational stakeholders on findings and recommends changes to management and departments for continuous improvement initiatives. Serves as a liaison for internal and external customers for product development, evaluates projects and assists in the development process to meet project needs.
• Masters advanced template functions and serves as subject matter expert on template build
• Understands appointment slot designations and visit types to meet business/clinical needs
• Designs and conducts operational studies/reports that support assigned area
• Serves as liaison with internal and external customers
• Performs area-specific support activities
• Coordinates schedule/template build with clinic leadership
• Performs in depth analysis of custom reports and makes recommendations to scheduling templates to optimize patient access and increase operational efficiency
• Input schedule/template build using the Cadence platform
• Reviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments with team members
• Notifies leadership when requested changes do not follow expected template build guidelines
• Work collaboratively with team members
• Participate in meetings
• In addition to the above job responsibilities, other duties may be assigned.

Education: High school Graduate or Equivalent Required.

Experience: 3 years relevant experience

Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $21.00 - $35.32 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. UVA’s commitment to non-discrimination and equal opportunity employment.