Capacity Management Scheduling Analyst

UVA Health; Virginia (MN); On-site; USD 28,929 - 55,889; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Job summary

UVA Health in Virginia seeks a Scheduling Analyst to assist in designing and supporting scheduling templates across outpatient departments. This role includes overseeing the electronic scheduling system and responding to ITSM tickets while conducting operational studies to enhance efficiency.

The ideal candidate will have 3 years of relevant experience and be a high school graduate or equivalent. The position offers a comprehensive benefits package, including medical and dental insurance, generous paid time off, and education support.

Qualifications

• 3 years of relevant experience in scheduling or a related field.
• High School Diploma or equivalent is required.
• No specific licensure required.

Responsibilities

• Provide support for scheduling template design and maintenance.
• Conduct operational studies and statistical analysis for efficiency.
• Oversee the electronic scheduling system and manage ITSM tickets.
• Act as a liaison for internal and external customers.

Skills

Template Functions Mastery

Operational Studies Design

Statistical Analysis

Customer Support

ITSM Ticket Management

Education

High school Graduate or Equivalent

Tools

Cadence Platform

Job description

Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and systems. Performs special projects using ad hoc reporting to extract information. Provides feedback to organizational stakeholders on findings and recommends changes to management and departments for continuous improvement initiatives. Serves as a liaison for internal and external customers for product development, evaluates projects and assists in the development process to meet project needs.

• Masters advanced template functions and serves as subject matter expert on template build
• Understands appointment slot designations and visit types to meet business/clinical needs
• Designs and conducts operational studies/reports that support assigned area
• Serves as liaison with internal and external customers
• Performs area-specific support activities
• Coordinates schedule/template build with clinic leadership
• Performs in depth analysis of custom reports and makes recommendations to scheduling templates to optimize patient access and increase operational efficiency
• Input schedule/template build using the Cadence platform
• Reviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments with team members
• Notifies leadership when requested changes do not follow expected template build guidelines
• Work collaboratively with team members
• Participate in meetings
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements

Education: High school Graduate or Equivalent Required.

Experience: 3 years relevant experience

Licensure: None.

PHYSICAL DEMANDS: This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $21.00 - $40.57 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.