Capacity Management Analyst (1 of 2)

University of California - San Francisco; Emeryville (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

University of California - San Francisco is seeking an experienced Template Builder for Ambulatory Capacity Management to design, analyze, and support physician scheduling templates in Epic. You will operate independently within defined responsibilities and collaborate with clinic teams.

The role focuses on template maintenance, change requests, and ensuring templates meet workflows and service level goals, with training and documentation duties.

Qualifications

• At least 1 year of relevant experience.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail‑oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

Responsibilities

• Analysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
• Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration.
• Collaborates with clinic teams to ensure successful template optimization and maintenance. Proactively meets with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.
• Evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
• Participates in user training in clinical software, hardware and/or operating systems of limited complexity. Develops training tools and user aids.
• Troubleshoots and documents moderately-complex issues with clinical software, hardware and/or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.

Job description

Applies acquired skills and professional clinical applications concepts for small to medium-sized projects of moderate scope. Operates independently within the defined scope of responsibilities.

Reports to the FPO Supervisor of Ambulatory Capacity Management. The template builder is responsible for creating, analyzing, and supporting provider and ancillary templates. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Scope includes template design and management for provider schedules.

Performs duties related to scheduling templates and managing all incoming change requests for provider templates in EPIC. Responsible for determining impact on decision trees and maintaining organization standards.

Template Maintenance Team identifies and proactively mitigate issues which create barriers to ambulatory access and patient flow.

Department Overview

The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.

The Ambulatory Capacity Management team supports Patient Care Access by designing, building, and managing the scheduling templates of physicians and advanced practice providers. The team provides a high level of customer service to ambulatory clinic physicians and administrators. Responsibilities include adherence to scheduling template design best practices, execution of service level agreements, alignment with UCSF Clinical Systems change control policies, and support of Patient Access capacity objectives.

Key Responsibilities

• Analysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
• Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration.
• Collaborates with clinic teams to ensure successful template optimization and maintenance. Proactively meets with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.
• Evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
• Participates in user training in clinical software, hardware and/or operating systems of limited complexity. Develops training tools and user aids.
• Troubleshoots and documents moderately-complex issues with clinical software, hardware and/or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.

Required Qualifications

• At least 1 year of relevant experience.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail‑oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

Preferred Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• EPIC certifications.