Capacity Command Center Supervisor-Transfer Center-FT Variable Shift

UCI Health; Orange (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plans

Vacation time

Job summary

UCI Health is seeking a supervisor to oversee day-to-day operations at the System Capacity Command Center. This role involves managing clinical and non-clinical teams to ensure efficient patient transfers and operational standards.

The ideal candidate must have a Bachelor of Science in Nursing, experience in an acute care setting, and strong analytical skills. Benefits include medical insurance, vacation time, retirement plans, and more.

Qualifications

• Bachelor of Science in Nursing required.
• Must demonstrate excellent customer service skills.
• Must have experience working in an acute care setting.

Responsibilities

• Oversee clinical and non-clinical teams for patient flow operations.
• Manage staffing, performance monitoring, and issue resolution.
• Collaborate with ambulance vendors for timely patient movements.

Skills

Customer service skills

Ability to manage multiple projects

Strong analytical skills

Knowledge of hospital operations

Ability to travel between hospitals

Education

Bachelor of Science, Nursing

Registered Nurse (BSN)

Tools

Advanced Cardiac Life Support (ACLS)

Basic Life Support (BLS)

Job description

Overview

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high‑risk perinatal/neonatal program and American College of Surgeons‑verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

Position Summary

Under the direction of the Nurse Manager, the supervisor supports the day‑to‑day operational oversight of the UCI Health System Capacity Command Center that houses Transfer Center, Bed Placement Coordinators, and Transport. The supervisor is directly responsible for overseeing both clinical and non‑clinical teams, ensuring adherence to policies, facilitating timely and safe interfacility and interlocution patient transfers, and overseeing patient flow operations at the facility level as it relates to bed placement. The supervisor manages staffing, performance monitoring, workflow management, payroll, scheduling, and frontline issue resolution. This role supports data collection, monitors KPIs, and participates in quality improvement initiatives under the guidance of the Nurse Manager and ensures that the Transfer Center and Capacity Management maintain regulatory, patient safety, and institutional standards. Collaborates with ambulance vendors and transport to ensure the timely movement of patients within the system. This role requires travel to community network sites to provide operational oversight, support staff, and ensure consistency in workflows, processes, and operational practices across locations.

Required Qualifications

• Bachelor of Science, Nursing
• Must demonstrate excellent customer service skills
• Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Knowledge of Title 22, regulatory standards and EMTALA
• Strong analytical skills to analyze data, review trends and activities, and make recommendations for improvement
• Experience working in a transfer center or patient placement setting
• Recent experience in an acute care setting
• Strong knowledge of hospital operations, patient flow, and clinical processes
• Ability to be successful in a self‑directed, self‑motivated, fast‑paced environment with changing deadlines and priorities
• Ability to travel between hospitals

Licenses and Certifications

• Advanced Cardiac Life Support (ACLS)
• Basic Life Support (BLS)
• Registered Nurse (BSN)

Preferred Qualifications

• Master of Science in Nursing or similar graduate degree
• Prior experience as a nurse case manager or house supervisor
• Prior experience managing a Transfer Center or Capacity Command Center

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: ... (full legal requirement text omitted for brevity)
• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Equal Employment Opportunity Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce and honoring unique experiences, perspectives, and identities. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday – Friday from 8:30 a.m. – 5:00 p.m.

Work Authorization Sponsorship

Must be able to provide proof of work authorization.