Capacity Command Center Supervisor-Transfer Center-FT Variable Shift

University of California, Irvine; Orange (CA); On-site; USD 76,000 - 98,000; Full time

Benefits offered by this job

Medical Insurance

Sick and Vacation Time

Retirement Savings Plans

Job summary

The University of California, Irvine is seeking a supervisor for the UCI Health System Capacity Command Center. This role involves operational oversight of patient transfers, ensuring compliance with health regulations, and managing teams in both clinical and non-clinical settings.

Candidates must possess a Bachelor of Science in Nursing and demonstrate strong analytical skills, customer service excellence, and the ability to travel between sites. The position offers comprehensive benefits within a dynamic healthcare environment.

Qualifications

• Experience working in a transfer center or patient placement setting.
• Recent experience in an acute care setting.
• Ability to travel between hospitals.

Responsibilities

• Oversee day-to-day operations of the UCI Health System Capacity Command Center.
• Manage staffing, performance monitoring, and workflow management.
• Support data collection and monitor KPIs.

Skills

Customer Service Skills

Analytical Skills

Knowledge of Regulatory Standards

Ability to Manage Multiple Projects

Strong Knowledge of Hospital Operations

Education

Bachelor of Science, Nursing

Tools

Advanced Cardiac Life Support (ACLS)

Basic Life Support (BLS)

Job description

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed acute care hospital in Orange, California, four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute‑designated comprehensive cancer center, high‑risk perinatal/neonatal program and American College of Surgeons‑verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary

Under the direction of the Nurse Manager, the supervisor supports the day‑to‑day operational oversight of the UCI Health System Capacity Command Center that houses Transfer Center, Bed Placement Coordinators, and Transport. The supervisor is directly responsible for overseeing both clinical and non‑clinical teams, ensuring adherence to policies, facilitating timely and safe interfacility and interlocution patient transfers, and overseeing patient flow operations at the facility level as it relates to bed placement. The supervisor manages staffing, performance monitoring, workflow management, payroll, scheduling, and frontline issue resolution. This role supports data collection, monitors KPIs, and participates in quality improvement initiatives under the guidance of the Nurse Manager and ensures that the Transfer Center and Capacity Management maintain regulatory, patient safety, and institutional standards. Collaborates with ambulance vendors and transport to ensure the timely movement of patients within the system. This role requires travel to community network sites to provide operational oversight, support staff, and ensure consistency in workflows, processes, and operational practices across locations.

What It Takes to be Successful

Required Qualifications

Bachelor of Science, Nursing

Must demonstrate excellent customer service skills

Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload

Ability to establish and maintain effective working relationships across the Health System

Knowledge of Title 22, regulatory standards and EMTALA

Strong analytical skills to analyze data, review trends and activities, and make recommendations for improvement

Experience working in a transfer center or patient placement setting

Recent experience in an acute care setting

Strong knowledge of hospital operations, patient flow, and clinical processes.

Ability to be successful in a self‑directed, self‑motivated, fast‑paced environment with changing deadlines and priorities.

Ability to travel between hospitals

Licenses and Certifications

Advanced Cardiac Life Support (ACLS)

Basic Life Support (BLS)

Registered Nurse (BSN)

Preferred Qualifications

Master of Science in Nursing or similar graduate degree

Prior experience as a nurse case manager or house supervisor

Prior experience managing a Transfer Center or Capacity Command Center

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non‑public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work‑related information obtained from any source on any work‑related matter is a violation of these expectations.

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization