Capa General Manager

Four Seasons; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discounts

Training programs

Inclusive culture

Employee events

Job summary

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a capable General Manager for our Capa fine-dining concept. The role supports delivering outstanding guest experiences through leadership of the Capa team, ensuring consistent service, and maintaining high standards across all service phases.

The candidate will have at least 2 years of experience in Food & Beverage, preferably in fine dining, and must be fluent in English with legal US work authorization.

Qualifications

• Willingness to provide service to residents, guests, and peers.
• Ability to work independently and organize effectively.
• Ability to handle pressure, set priorities, and adapt to change.
• High work ethic and accountability for the role.

Responsibilities

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the resort’s Fine Dining Restaurant, Capa, to meet standards.
• Be visible in the operation, recognize staff, promote good relations, and address guest concerns and requests.
• Describe and ensure quality of all food items, ingredients, and preparation methods; share wine and spirits knowledge in an elegant setting.
• Control labor and operating expenses through scheduling, budgeting, purchasing, inventory and cash control.
• Attend regular operational meetings to coordinate across departments.
• Observe facility and equipment conditions and recommend improvements.

Skills

Guest service

Staff leadership

Training & development

English fluency

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join the only AAA Five Diamond property in Central Florida!

The Opportunity

Capa General Manager

Who We Look For

We are looking for an individual who can provide support in Capa, our Spanish-influenced cuisine, rooftop steakhouse and bar who has 2 years’ experience working in Food & Beverage, preferably in fine dining.

The Restaurant Manager must maintain and control a high level of guest service achieved by ensuring consistent and thoughtful service, demonstrated by the staff.

Responsibilities

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Resort’s Fine Dining Restaurant, Capa, to ensure that established cultural and core standards are met, daily activities and planning for outlet operation
• Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
• Attend regular operational meetings to ensure effective coordination and cooperation between departments
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Minimum Qualifications

• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf